Vendor Details
Transforme o Atendimento ao Cliente com Mktzap: Plataforma Omnichannel com Chatbot.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
SaaS
Data Coverage
Social Media Data
Behavioral & Intent Data
Data Sources
Instagram
Facebook
AI/GenAI Type
Natural Language & Conversational AI
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Latin America (LATAM)
Company Info
Mktzap is an omnichannel customer service platform that leverages chatbots and artificial intelligence to integrate various communication channels such as WhatsApp, Instagram, Telegram, Facebook Messenger, SMS, email, and web chat. It aims to optimize customer relationships, automate interactions, and provide detailed reports for data-driven decisions. The platform also offers CRM and productivity tools for WhatsApp Web business users, including features like bulk messaging, Kanban board, quick replies, message scheduling, and AI integration with technologies like OpenAI and Google Gemini.