Nextiva (Parent: Nextiva - Niche Product: Social CRM)

Nextiva is an AI-powered unified customer experience management (CXM) platform that integrates various communication channels, including voice, video, chat, social media, and email, into a single system. It offers robust CRM functionalities, advanced analytics, and AI-driven automation to streamline customer interactions, enhance social engagement, and provide real-time insights for businesses of all sizes.

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Vendor Details

Nextiva: The AI-powered unified customer experience platform for seamless business communications.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Customer Intelligence
Tech Category
Cloud-based, AI, Automation, APIs, UCaaS, CCaaS, VoIP
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Social Media Data
Reviews & Ratings Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Forums & Community Boards
Review Platforms
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
No items found.
Specialized Industries
No items found.
HQ Location
North America

Company Info

support@nextiva.com

Nextiva is an AI-powered unified customer experience management (CXM) platform that integrates various communication channels, including voice, video, chat, social media, and email, into a single system. It offers robust CRM functionalities, advanced analytics, and AI-driven automation to streamline customer interactions, enhance social engagement, and provide real-time insights for businesses of all sizes.