NinjaOS (Omnichat)

Omnichat is an AI-powered omnichannel chat commerce and customer experience platform that unifies conversations and data across popular messaging channels like WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and website live chat. It provides an AI-powered conversational suite and agentic AI to automate customer journeys, personalize outreach, and orchestrate seamless handoffs to human agents for marketing, sales, and support teams. The platform offers features such as a unified inbox, AI chatbots, agent assist, automations, broadcasts, conversational commerce, remarketing workflows, and a social CRM. Omnichat focuses on driving conversions and improving efficiency for e-commerce and retail brands globally, particularly within the APAC region.

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Vendor Details

AI-Native Agentic Customer Experience Platform and Omnichannel Chat Commerce Solution

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
SaaS, Conversational AI Platform, Chatbots, Marketing Automation, CRM, Social CDP, Agentic AI, API Integrations
Data Coverage
Social Media Data
E-commerce & Retail Data
Behavioral & Intent Data
Consumer & Demographic (B2C) Data
Data Sources
Facebook
Instagram
Line
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Asia-Pacific (APAC)
Specialized Industries
Retail & E-commerce
HQ Location
Asia-Pacific (APAC)

Company Info

support@omnichat.ai

Omnichat is an AI-powered omnichannel chat commerce and customer experience platform that unifies conversations and data across popular messaging channels like WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and website live chat. It provides an AI-powered conversational suite and agentic AI to automate customer journeys, personalize outreach, and orchestrate seamless handoffs to human agents for marketing, sales, and support teams. The platform offers features such as a unified inbox, AI chatbots, agent assist, automations, broadcasts, conversational commerce, remarketing workflows, and a social CRM. Omnichat focuses on driving conversions and improving efficiency for e-commerce and retail brands globally, particularly within the APAC region.