Vendor Details
AI software for automated customer service that rethinks customer interactions.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Tech Category
AI-powered Software, Cloud-based, SaaS
Data Coverage
No items found.
Data Sources
No items found.
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe
Company Info
OMQ GmbH develops AI-powered, cloud-based software solutions designed to automate and enhance customer service processes. Their product suite includes intelligent contact forms (OMQ Contact), dynamic help pages (OMQ Help), AI-driven email response (OMQ Reply), chatbots (OMQ Chatbot), and ticket system assistance (OMQ Assist), all powered by a central, self-learning knowledge base. OMQ's technology leverages artificial intelligence, deep learning, and natural language understanding to provide real-time responses, reduce manual support efforts, and improve customer satisfaction across more than 32 languages and various communication channels.