Opinyin

Opinyin is a B2B software vendor offering an AI platform designed for capturing and analyzing all customer feedback to provide actionable CX insights. It effortlessly identifies customer pain and pleasure points using a unique A.I. derived Comparative Linguistic Analysis Score™ and supports industry-standard NPS, CES, and CSAT scores. The platform processes feedback from various channels including surveys, reviews, social media, email, SMS, IM, and chat, and offers real-time CX outcome reporting and dashboards.

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Vendor Details

Affordable & Effortless Customer Feedback Analysis.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Review Analysis & Management
Tech Category
SaaS, Cloud Hosted, Web-Based Software, API
Data Coverage
Social Media Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
First-Party Data Upload
Review Platforms
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Reddit
Forums & Community Boards
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

Opinyin is a B2B software vendor offering an AI platform designed for capturing and analyzing all customer feedback to provide actionable CX insights. It effortlessly identifies customer pain and pleasure points using a unique A.I. derived Comparative Linguistic Analysis Score™ and supports industry-standard NPS, CES, and CSAT scores. The platform processes feedback from various channels including surveys, reviews, social media, email, SMS, IM, and chat, and offers real-time CX outcome reporting and dashboards.