Vendor Details
Unifying social engagement, listening, and marketing to enhance customer relationships across the Oracle CX suite.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Social Listening
3rd SubCat
Social Media Management
Tech Category
Cloud, API-driven
Data Coverage
Social Media Data
Forum & Community Data
Reviews & Ratings Data
News & Editorial Media
Data Sources
Weibo
Online News & Editorial Media
Forums & Community Boards
Review Platforms
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America
Company Info
Oracle (CX Social), as part of the broader Oracle Customer Experience (CX) suite, provides businesses with tools for comprehensive social media management, listening, engagement, and analytics. It integrates social data and interactions across marketing, sales, and service applications, enabling organizations to gain actionable insights from social channels, personalize customer interactions, and optimize strategies through a unified Social Relationship Management (SRM) approach. The platform leverages advanced technologies like Latent Semantic Analysis for deeper insights into social conversations.