Parloa

Parloa is an AI Agent Management Platform designed for enterprises to automate and enhance customer service interactions. It uses conversational AI, including generative AI and large language models, to build, deploy, and manage intelligent virtual agents across voice, chat, and other digital channels. The platform aims to improve customer satisfaction, increase efficiency, and provide real-time AI assistance to human agents.

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Vendor Details

The AI platform for exceptional customer service.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
AI Agent Management Platform, Conversational AI Platform, Voice AI, Chatbot, SaaS Platform, Low-code platform
Data Coverage
Consumer & Demographic (B2C) Data
Business & Firmographic (B2B) Data
E-commerce & Retail Data
Financial & Market Data
Healthcare & Medical Data
Forum & Community Data
Podcast & Audio Data
Data Sources
Forums & Community Boards
Podcasts & Audio Content
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Audio & Speech AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Financial Services & FinTech
Retail & E-commerce
Healthcare & Life Sciences
Media & Entertainment
Technology & Software
HQ Location
Europe

Company Info

Parloa is an AI Agent Management Platform designed for enterprises to automate and enhance customer service interactions. It uses conversational AI, including generative AI and large language models, to build, deploy, and manage intelligent virtual agents across voice, chat, and other digital channels. The platform aims to improve customer satisfaction, increase efficiency, and provide real-time AI assistance to human agents.