PMF (倍市得)

倍市得CEM (BestCEM) is a comprehensive customer experience management platform developed by Shanghai Zhongyan Network Technology Co., Ltd. It enables businesses to collect omni-channel customer feedback, analyze it with AI+BI capabilities, map customer journeys, reduce churn, and continuously improve customer satisfaction and loyalty. The platform offers solutions for Customer Experience (CX), Product Experience (PX), Brand Experience (BX), and Employee Experience (EX), leveraging Natural Language Processing (NLP) for intelligent text analysis and sentiment computation. It provides visual dashboards for scientific diagnosis of experience performance and key pain points, driving agile improvements and insights.

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Vendor Details

一站式客户体验管理与市场调研分析服务商 (One-stop Customer Experience Management and Market Research Analysis Service Provider)

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
Cloud platform, Big Data, AI, SaaS
Data Coverage
Social Media Data
Reviews & Ratings Data
Behavioral & Intent Data
Forum & Community Data
Data Sources
Weibo
Xiaohongshu (RED/RedNote)
Douyin
Review Platforms
Web Scraping / Crawling
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Regional / Specific Country
Specialized Industries
No items found.
HQ Location
Asia-Pacific (APAC)

Company Info

cheng.chen01@idiaoyan.com

倍市得CEM (BestCEM) is a comprehensive customer experience management platform developed by Shanghai Zhongyan Network Technology Co., Ltd. It enables businesses to collect omni-channel customer feedback, analyze it with AI+BI capabilities, map customer journeys, reduce churn, and continuously improve customer satisfaction and loyalty. The platform offers solutions for Customer Experience (CX), Product Experience (PX), Brand Experience (BX), and Employee Experience (EX), leveraging Natural Language Processing (NLP) for intelligent text analysis and sentiment computation. It provides visual dashboards for scientific diagnosis of experience performance and key pain points, driving agile improvements and insights.