Vendor Details
Agentic Customer Engagement Platform to Enhance Customer Experience with AI-powered Omnichannel Communication.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Customer Intelligence
Tech Category
Cloud-based, SaaS, SDK, API
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
E-commerce & Retail Data
Financial & Market Data
Healthcare & Medical Data
Social Media Data
Forum & Community Data
Data Sources
Instagram
Facebook
TikTok
Line
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Financial Services & FinTech
Healthcare & Life Sciences
Retail & E-commerce
Technology & Software
HQ Location
Asia-Pacific (APAC)
Company Info
Qiscus is a B2B SaaS company offering an omnichannel customer engagement platform that centralizes customer chats from over 20 channels, including popular messaging apps, email, and live chat. It provides robust SDKs and APIs for real-time communication (text, voice, video) and leverages AI for features like chatbots, intelligent routing, agent assist, text generation, and summarization to deliver personalized customer experiences and streamline support operations. The platform integrates with CRM and ticketing systems, offering analytics and a Customer Data Platform for deeper insights.