Quiq

Quiq provides an AI-powered conversational customer experience platform for enterprises, enabling businesses to engage with customers across various messaging channels (SMS, WhatsApp, Facebook Messenger, Webchat, Apple Business Chat, voice, email) using AI Agents, AI Assistants, and human support tools. The platform automates customer interactions, supports human agents with contextual guidance, and maintains continuous conversation context across channels and AI-to-human handoffs, aiming to improve customer satisfaction and operational efficiency. It leverages Generative AI, Natural Language Processing (NLP), and machine learning to understand customer inquiries, provide personalized responses, and analyze interactions.

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Vendor Details

The agentic AI customer journey platform for exceptional conversational customer experiences across all channels.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
AI-powered conversational platform, Agentic AI, Natural Language Processing (NLP), Machine Learning, CRM Integration
Data Coverage
Social Media Data
Forum & Community Data
Podcast & Audio Data
Alternative / Niche Data
Consumer & Demographic (B2C) Data
Business & Firmographic (B2B) Data
Data Sources
X (Twitter)
Instagram
Facebook
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
No items found.
Specialized Industries
No items found.
HQ Location
North America

Company Info

Quiq provides an AI-powered conversational customer experience platform for enterprises, enabling businesses to engage with customers across various messaging channels (SMS, WhatsApp, Facebook Messenger, Webchat, Apple Business Chat, voice, email) using AI Agents, AI Assistants, and human support tools. The platform automates customer interactions, supports human agents with contextual guidance, and maintains continuous conversation context across channels and AI-to-human handoffs, aiming to improve customer satisfaction and operational efficiency. It leverages Generative AI, Natural Language Processing (NLP), and machine learning to understand customer inquiries, provide personalized responses, and analyze interactions.