RateNow (Feedback & Text Analytics)

RateNow provides a comprehensive B2B software solution for collecting, analyzing, and acting on customer, patient, and employee feedback in real-time. The platform utilizes AI-based text analysis for comment categorization and offers multi-channel survey distribution (SMS, WhatsApp, Email, In-Web/In-App, QR Code, Phone, physical terminals) to deliver actionable insights and improve user experiences.

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Vendor Details

Leaders in feedback and customer experience, offering real-time insights for enhanced satisfaction.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Social Asking
Tech Category
SaaS platform with multi-channel data collection and analytics capabilities, including physical feedback terminals and API integration.
Data Coverage
Reviews & Ratings Data
Business & Firmographic (B2B) Data
Healthcare & Medical Data
Data Sources
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Healthcare & Life Sciences
HQ Location
Europe

Company Info

sales@ratenow.cx

RateNow provides a comprehensive B2B software solution for collecting, analyzing, and acting on customer, patient, and employee feedback in real-time. The platform utilizes AI-based text analysis for comment categorization and offers multi-channel survey distribution (SMS, WhatsApp, Email, In-Web/In-App, QR Code, Phone, physical terminals) to deliver actionable insights and improve user experiences.