Refiner

Refiner is a customer feedback solution specializing in in-app surveys for web and mobile applications. It enables SaaS, Fintech, Edtech, and Online Marketplace companies to gather targeted user feedback, track customer satisfaction metrics (NPS, CSAT, CES), and conduct product research. The platform offers customizable microsurveys with advanced targeting, segmentation, multi-language support, and AI-powered response tagging. It integrates with major analytics, CRM, and automation tools to provide actionable insights for product and CX teams.

See website
See website
Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

In-app survey software for SaaS and mobile apps to collect contextual user feedback and drive product decisions.

Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
SDKs (iOS, Android, React Native, Flutter, JavaScript, GTM, NPM, WordPress plugin), REST API. Integrates with CDPs (Segment, Rudderstack), CRMs (HubSpot, Salesforce), and automation tools (Zapier, Slack, Google Sheets, BigQuery).
Data Coverage
Reviews & Ratings Data
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Data Sources
Review Platforms
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
Financial Services & FinTech
Retail & E-commerce
HQ Location
Europe

Company Info

contact@refiner.io

Refiner is a customer feedback solution specializing in in-app surveys for web and mobile applications. It enables SaaS, Fintech, Edtech, and Online Marketplace companies to gather targeted user feedback, track customer satisfaction metrics (NPS, CSAT, CES), and conduct product research. The platform offers customizable microsurveys with advanced targeting, segmentation, multi-language support, and AI-powered response tagging. It integrates with major analytics, CRM, and automation tools to provide actionable insights for product and CX teams.