Vendor Details
Turn customer feedback into winning decisions across your entire customer journey.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Review Analysis & Management
3rd SubCat
Text Analytics
Tech Category
Web-based, Cloud Hosted. Integrates with CRM, BI, marketing automation, help desk platforms, Shopify, Gorgias, Klaviyo, Salesforce, HubSpot, Pipedrive, Intercom, Slack, Zendesk, Mailchimp, ActiveCampaign, and Zapier, with API access.
Data Coverage
Reviews & Ratings Data
E-commerce & Retail Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Data Sources
First-Party Data Upload
Review Platforms
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
Financial Services & FinTech
Healthcare & Life Sciences
Technology & Software
Marketing & Advertising
Manufacturing & Logistics
HQ Location
North America
Company Info
Retently is a customer experience (CX) management platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. It is designed for e-commerce brands and B2B companies to collect, analyze, and act on customer feedback, improve customer experience, and drive retention across every touchpoint of the customer journey. The platform offers multi-channel surveys, AI-powered insights, automated actions, and seamless integrations with various business tools.