RingCentral

RingCentral is a premier provider of AI-powered cloud-based communication and collaboration solutions for businesses worldwide. Their comprehensive platform offers Unified Communications as a Service (UCaaS) with business phone, team messaging, and video meetings (RingEX), along with Contact Center as a Service (CCaaS) solutions like RingCX. RingCentral's AI capabilities, including conversation intelligence, sentiment analysis, and AI Receptionist, empower businesses to enhance customer and employee interactions, streamline workflows, and gain actionable insights. The company emphasizes reliability with a 99.999% uptime SLA and extensive integrations with popular business applications.

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Vendor Details

Global leader in AI-powered cloud communications, unifying business phone, messaging, video, and contact center solutions.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Intelligence
2nd SubCat
Text Analytics
3rd SubCat
Customer Experience Management (CXM)
Tech Category
Cloud-based, SaaS
Data Coverage
Social Media Data
Podcast & Audio Data
Data Sources
X (Twitter)
Instagram
Facebook
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

RingCentral is a premier provider of AI-powered cloud-based communication and collaboration solutions for businesses worldwide. Their comprehensive platform offers Unified Communications as a Service (UCaaS) with business phone, team messaging, and video meetings (RingEX), along with Contact Center as a Service (CCaaS) solutions like RingCX. RingCentral's AI capabilities, including conversation intelligence, sentiment analysis, and AI Receptionist, empower businesses to enhance customer and employee interactions, streamline workflows, and gain actionable insights. The company emphasizes reliability with a 99.999% uptime SLA and extensive integrations with popular business applications.