Rocket.Chat

Rocket.Chat is an open-source, secure, and customizable communication platform unifying messaging, voice, video, AI, and mission-critical applications. It provides team collaboration and omnichannel customer service with a strong focus on data sovereignty, security, and compliance, offering self-hosted and cloud-based deployments for enterprises, governments, and regulated industries.

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Vendor Details

The Secure CommsOS™ for mission-critical operations, providing a secure, scalable, and customizable communication platform where complete privacy is business critical.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
Open-source, Cloud-based, Self-hosted, TypeScript, Node.js, MongoDB
Data Coverage
Business & Firmographic (B2B) Data
Social Media Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Reddit
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Financial Services & FinTech
Healthcare & Life Sciences
Technology & Software
HQ Location
North America

Company Info

support@rocket.chat

Rocket.Chat is an open-source, secure, and customizable communication platform unifying messaging, voice, video, AI, and mission-critical applications. It provides team collaboration and omnichannel customer service with a strong focus on data sovereignty, security, and compliance, offering self-hosted and cloud-based deployments for enterprises, governments, and regulated industries.