Vendor Details
The AI customer experience company providing communication APIs and AI agents for seamless in-app conversations.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
Communication Platform as a Service (CPaaS), APIs, SDKs, Cloud-based
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
E-commerce & Retail Data
Financial & Market Data
Healthcare & Medical Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Healthcare & Life Sciences
Financial Services & FinTech
HQ Location
North America
Company Info
Sendbird offers a comprehensive AI-powered omnichannel messaging platform and communication APIs, enabling businesses to integrate real-time chat, voice, and video into their applications. Their platform, including the branded AI concierge Delight.ai, focuses on elevating customer experience through autonomous support, personalized interactions, and efficient management of customer communications across various industries like e-commerce, healthcare, and fintech.