Sentiment Metrics

Sentiment (also referred to as Sentiment.io) is a social customer service platform and the next-generation messaging platform for enterprise contact centers. It helps businesses measure and communicate with customers across over 15 channels, including email, live chat, social media (Facebook, X, Instagram, YouTube, LinkedIn pages), and messaging apps (Facebook Messenger, Twitter, Instagram, Line, WhatsApp). The platform provides generative AI assistants for contact centers, offering features like chatbot capabilities, dynamic agent routing, automatic classification, and queue trend analysis for actionable business intelligence. Sentiment transforms email into a messaging-first approach by incorporating sentiment analysis to prioritize and address emotionally charged issues promptly.

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Vendor Details

Conversational Customer service platform powered by AI assistants

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
SaaS, AI-powered Platform
Data Coverage
Social Media Data
Reviews & Ratings Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Line
Review Platforms
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

support@sentiment.io

Sentiment (also referred to as Sentiment.io) is a social customer service platform and the next-generation messaging platform for enterprise contact centers. It helps businesses measure and communicate with customers across over 15 channels, including email, live chat, social media (Facebook, X, Instagram, YouTube, LinkedIn pages), and messaging apps (Facebook Messenger, Twitter, Instagram, Line, WhatsApp). The platform provides generative AI assistants for contact centers, offering features like chatbot capabilities, dynamic agent routing, automatic classification, and queue trend analysis for actionable business intelligence. Sentiment transforms email into a messaging-first approach by incorporating sentiment analysis to prioritize and address emotionally charged issues promptly.