Shiji Group (ReviewPro)

ReviewPro, a part of Shiji Group, provides cloud-based Guest Intelligence solutions for the hospitality industry. It offers Online Reputation Management (ORM), Guest Survey Solutions (GSS), Auto Case Management (ACM), and AI-driven Guest Experience Automation (GEA). The platform aggregates reviews from 140-175+ online sources in 45+ languages, uses sentiment analysis across 700+ hospitality-specific concepts, and provides AI-powered review responses. It helps hoteliers to monitor guest feedback, benchmark against competitors using the Global Review Index™ (GRI), streamline operational processes, and enhance the overall guest experience.

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Vendor Details

The leading guest experience management software, helping hospitality businesses gather and understand guest feedback data to improve online reputation, satisfaction, and revenue.

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Pillar
Social Listening & Monitoring
Primary SITech Category
Review Analysis & Management
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
Cloud-based solution, Integrations with PMS/CRM
Data Coverage
Reviews & Ratings Data
Data Sources
Review Platforms
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Travel & Hospitality
HQ Location
Europe

Company Info

reviewpro.customersuccess@shijisupport.com

ReviewPro, a part of Shiji Group, provides cloud-based Guest Intelligence solutions for the hospitality industry. It offers Online Reputation Management (ORM), Guest Survey Solutions (GSS), Auto Case Management (ACM), and AI-driven Guest Experience Automation (GEA). The platform aggregates reviews from 140-175+ online sources in 45+ languages, uses sentiment analysis across 700+ hospitality-specific concepts, and provides AI-powered review responses. It helps hoteliers to monitor guest feedback, benchmark against competitors using the Global Review Index™ (GRI), streamline operational processes, and enhance the overall guest experience.