Simplr

Simplr (simplr.ai) is an AI-powered customer service platform that combines chatbots and human assistance through its Human Cloud Network to provide scalable and efficient customer support 24/7/365 across digital channels like email, chat, and SMS. The platform leverages advanced machine learning algorithms and OpenAI technologies for automation, intent detection, and personalized customer engagement, helping enterprise-class companies transform their customer experience from a cost center to a revenue driver. Simplr is a subsidiary of Asurion.

See website
See website
Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

The conversational experience platform for the NOW CX era.

Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
AI-enabled Platform, SaaS
Data Coverage
Behavioral & Intent Data
Consumer & Demographic (B2C) Data
Social Media Data
E-commerce & Retail Data
Data Sources
Facebook
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
HQ Location
North America

Company Info

jason@simplr.ai

Simplr (simplr.ai) is an AI-powered customer service platform that combines chatbots and human assistance through its Human Cloud Network to provide scalable and efficient customer support 24/7/365 across digital channels like email, chat, and SMS. The platform leverages advanced machine learning algorithms and OpenAI technologies for automation, intent detection, and personalized customer engagement, helping enterprise-class companies transform their customer experience from a cost center to a revenue driver. Simplr is a subsidiary of Asurion.