SMG (Service Management Group)

SMG (Service Management Group) is a global leader in unified experience management, offering an AI-native platform called Ignite® and a software-with-a-service (SwaS) approach. The company empowers brands to design, measure, and optimize customer, employee, and brand experiences. SMG's platform delivers real-time strategic recommendations to drive continuous improvement, stronger loyalty, and business growth by ensuring decisions are backed by data.

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Vendor Details

Unified Experience Management®: Transforming BX, CX, and EX insights into real-time action.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Review Analysis & Management
3rd SubCat
Text Analytics
Tech Category
AI-native Platform, SaaS (Software-as-a-Service) with professional services (SwaS), Analytics Platform, Cloud-based.
Data Coverage
Reviews & Ratings Data
Geospatial & Location Data
Consumer & Demographic (B2C) Data
Business & Firmographic (B2B) Data
Forum & Community Data
Data Sources
Review Platforms
First-Party Data Upload
Web Scraping / Crawling
Forums & Community Boards
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

SMG (Service Management Group) is a global leader in unified experience management, offering an AI-native platform called Ignite® and a software-with-a-service (SwaS) approach. The company empowers brands to design, measure, and optimize customer, employee, and brand experiences. SMG's platform delivers real-time strategic recommendations to drive continuous improvement, stronger loyalty, and business growth by ensuring decisions are backed by data.