Postr by Social Intents

Social Intents offers an AI-powered live chat and chatbot platform designed for businesses to manage customer conversations directly within collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. Its AI chatbots, leveraging models like ChatGPT, Claude, and Gemini, are trained on website content, documents, and knowledge bases to automate up to 75% of customer inquiries. The platform facilitates seamless escalation to human agents when complex issues arise, aiming to enhance customer support, drive sales, and improve overall customer experience across various channels including website chat, WhatsApp, SMS, and Facebook Messenger. Note: The product 'Postr' by Social Intents was not identified as a distinct or currently offered social media related tool on socialintents.com or through general search results; therefore, this audit focuses on Social Intents' primary offerings as a live chat and AI chatbot vendor.

See website
See website
Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

AI-Powered Live Chat & Chatbot Platform for Teams, Slack & Google

Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
Live Chat, AI Chatbot, SaaS, Web-based, API, Integrations (Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp, SMS, Facebook Messenger, WordPress, Shopify, BigCommerce, Wix, Zapier, CRM, Helpdesk)
Data Coverage
Business & Firmographic (B2B) Data
Social Media Data
Data Sources
Facebook
First-Party Data Upload
Review Platforms
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

support@socialintents.com

Social Intents offers an AI-powered live chat and chatbot platform designed for businesses to manage customer conversations directly within collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. Its AI chatbots, leveraging models like ChatGPT, Claude, and Gemini, are trained on website content, documents, and knowledge bases to automate up to 75% of customer inquiries. The platform facilitates seamless escalation to human agents when complex issues arise, aiming to enhance customer support, drive sales, and improve overall customer experience across various channels including website chat, WhatsApp, SMS, and Facebook Messenger. Note: The product 'Postr' by Social Intents was not identified as a distinct or currently offered social media related tool on socialintents.com or through general search results; therefore, this audit focuses on Social Intents' primary offerings as a live chat and AI chatbot vendor.