Vendor Details
Build a strong relationship with your customers via Social Media, Email, Phone and more in ONE Customer Support Dashboard.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Customer Intelligence
Tech Category
Data Coverage
Social Media Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
Line
Review Platforms
Forums & Community Boards
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Regional / Specific Country
Specialized Industries
Financial Services & FinTech
Retail & E-commerce
Education & Training
Technology & Software
HQ Location
Asia-Pacific (APAC)
Company Info
Sociomile is a B2B software designed to manage multi-channel customer interactions. It converts incoming emails, social media mentions, hashtags, and comments into trackable tickets, facilitating prioritization, assignment, and quick responses. The platform also includes features for scheduling and automatically publishing social media posts, alongside reporting tools for helpdesk productivity and customer experience monitoring.