Swell Analytics

Swell (SwellCX) is a cloud-based customer and patient experience platform designed for local businesses and healthcare organizations. It automates the collection and management of online reviews, patient and employee feedback through surveys, and facilitates communication via text and chat. The platform provides tools for sentiment analysis, detailed reporting, and customizable dashboards to offer actionable insights, improve customer satisfaction, boost online reputation, and enhance local search rankings.

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Vendor Details

A practice experience platform empowering local and healthcare businesses with automated customer engagement and reputation management.

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Pillar
Social Listening & Monitoring
Primary SITech Category
Review Analysis & Management
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
Cloud-based SaaS, API-first, Mobile-first approach
Data Coverage
Reviews & Ratings Data
Social Media Data
Healthcare & Medical Data
Forum & Community Data
Data Sources
Review Platforms
Facebook
AI/GenAI Type
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Healthcare & Life Sciences
HQ Location
North America

Company Info

contracts@swellcx.com

Swell (SwellCX) is a cloud-based customer and patient experience platform designed for local businesses and healthcare organizations. It automates the collection and management of online reviews, patient and employee feedback through surveys, and facilitates communication via text and chat. The platform provides tools for sentiment analysis, detailed reporting, and customizable dashboards to offer actionable insights, improve customer satisfaction, boost online reputation, and enhance local search rankings.