Vendor Details
Hire an AI Sales Force that sells, 24/7 across all digital channels.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Intelligence
2nd SubCat
Text Analytics
3rd SubCat
Social Selling
Tech Category
Software
Data Coverage
Behavioral & Intent Data
E-commerce & Retail Data
Social Media Data
Search Data
Reviews & Ratings Data
Data Sources
Blogs & Independent Publishing
Forums & Community Boards
Review Platforms
Search Data
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
Technology & Software
HQ Location
Asia-Pacific (APAC)
Company Info
Swirl combines a proprietary Small Language Model (SLM) with fine-tuned Large Language Models (LLMs), domain-trained for digital commerce, to deliver precise, contextually accurate product answers instantly. It scans videos, comments, questions, reviews, and blogs to extract FAQs and customer queries, maps customer sentiment by analyzing behavior, past purchases, and search/ad history to define personas, and pulls critical product details from CMS and PIM systems to build a dynamic knowledge graph. It provides customized CTAs, related questions, real-time analytics, and content intelligence for optimized product pages.