Tidio

Tidio is an all-in-one AI customer support platform offering live chat, AI-powered chatbots (Lyro), and help desk functionalities. It enables businesses, especially small to mid-sized businesses and e-commerce stores, to manage customer conversations across multiple channels like websites, email, Messenger, Instagram, and WhatsApp from a single dashboard, aiming to streamline communication, automate support, generate leads, and boost sales.

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Vendor Details

All-in-one AI customer support platform for live chat, chatbots, and email communication.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
SaaS, Cloud-based
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
E-commerce & Retail Data
Social Media Data
Reviews & Ratings Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Reddit
Review Platforms
Blogs & Independent Publishing
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
Technology & Software
HQ Location
North America

Company Info

support@tidio.net

Tidio is an all-in-one AI customer support platform offering live chat, AI-powered chatbots (Lyro), and help desk functionalities. It enables businesses, especially small to mid-sized businesses and e-commerce stores, to manage customer conversations across multiple channels like websites, email, Messenger, Instagram, and WhatsApp from a single dashboard, aiming to streamline communication, automate support, generate leads, and boost sales.