Track.co

Track.co is a developer of a comprehensive customer experience management platform designed to empower businesses to monitor customer satisfaction in real time across multiple digital channels. The platform utilizes key CX metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), which help companies gather actionable insights into customer sentiment and behavior, through its advanced OpenCX AI solution, to automate the collection, analysis, and categorization of large volumes of customer feedback.

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Vendor Details

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
SaaS
Data Coverage
Reviews & Ratings Data
Behavioral & Intent Data
Social Media Data
Data Sources
First-Party Data Upload
Review Platforms
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Latin America (LATAM)
Specialized Industries
No items found.
HQ Location
Latin America (LATAM)

Company Info

suporte@track.co

Track.co is a developer of a comprehensive customer experience management platform designed to empower businesses to monitor customer satisfaction in real time across multiple digital channels. The platform utilizes key CX metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), which help companies gather actionable insights into customer sentiment and behavior, through its advanced OpenCX AI solution, to automate the collection, analysis, and categorization of large volumes of customer feedback.