TTEC

TTEC Holdings, Inc. is a global customer experience (CX) technology and services company. It focuses on the design, implementation, and delivery of transformative customer experience, engagement, and growth solutions for businesses worldwide. TTEC offers end-to-end digital CX solutions, leveraging AI, analytics, cloud technologies, and BPO services to optimize customer engagement, reduce costs, and drive loyalty. The company operates through two main segments: TTEC Digital, which provides technology-driven CX solutions including omnichannel contact center platforms, CRM, AI, and data analytics; and TTEC Engage, which delivers CX BPO services such as customer engagement, acquisition, tech support, fraud prevention, and data annotation.

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Vendor Details

A leading global CX technology and services innovator, delivering transformative, AI-powered digital customer experiences.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Cloud-based CXaaS platform, AI/ML, RPA, CRM, Omnichannel Contact Center Technology, Data & Analytics
Data Coverage
Social Media Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
TikTok
YouTube
LinkedIn
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Predictive AI & Analytics
AI Agents & Automation
Audio & Speech AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Healthcare & Life Sciences
Financial Services & FinTech
HQ Location
North America

Company Info

cx@ttec.com

TTEC Holdings, Inc. is a global customer experience (CX) technology and services company. It focuses on the design, implementation, and delivery of transformative customer experience, engagement, and growth solutions for businesses worldwide. TTEC offers end-to-end digital CX solutions, leveraging AI, analytics, cloud technologies, and BPO services to optimize customer engagement, reduce costs, and drive loyalty. The company operates through two main segments: TTEC Digital, which provides technology-driven CX solutions including omnichannel contact center platforms, CRM, AI, and data analytics; and TTEC Engage, which delivers CX BPO services such as customer engagement, acquisition, tech support, fraud prevention, and data annotation.