Vendor Details
The leading customer engagement platform and infrastructure for the AI era.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Intelligence
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
Cloud Communications Platform (CPaaS), Contact Center as a Service (CCaaS), Customer Data Platform (CDP), APIs, AI/ML Infrastructure
Data Coverage
Behavioral & Intent Data
Consumer & Demographic (B2C) Data
Data Sources
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Audio & Speech AI
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America
Company Info
Twilio is a cloud communications company providing a customer engagement platform that offers programmable communication tools for making and receiving calls, sending messages, and performing other communication functions using web service APIs. It combines global communications, memory, and AI orchestration with identity, governance, and observability to enable businesses to deliver continuous, contextual, personal, and secure conversations across every channel and participant, human or AI. The platform also includes Twilio Segment, a leading Customer Data Platform (CDP), and Twilio Flex for cloud contact center solutions.