Vendor Details
Collect, understand, and act on user feedback to build better products.
Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social Asking
3rd SubCat
Tech Category
SaaS, Cloud-based, JavaScript SDK, REST API, Webhooks
Data Coverage
Reviews & Ratings Data
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Data Sources
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
HQ Location
Asia-Pacific (APAC)
Company Info
Userback is a B2B SaaS platform designed for product teams, SaaS companies, and web agencies to collect, manage, and act on user feedback. It offers visual feedback tools including annotated screenshots, video recordings, session replays, in-app surveys (NPS, CSAT, CES), and a feature portal. The platform centralizes feedback, automates workflows, and provides integrations with popular development and project management tools to streamline product improvement and enhance user experience.