UseResponse

UseResponse is a comprehensive customer support and feedback software suite that unifies omni-channel support ticketing, feedback communities, live chat with messenger aggregation, and knowledge base. It helps businesses manage customer inquiries across various channels, gather feedback for product development, and enhance customer self-service through smart automation and AI. Available as both SaaS and self-hosted, it offers extensive customization, reporting, analytics, and features for internal team collaboration.

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Vendor Details

Omni-channel Customer Support & Feedback Software Suite.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
SaaS, On-Premise (Self-Hosted), Open Code
Data Coverage
Social Media Data
Forum & Community Data
Data Sources
Instagram
Facebook
Line
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

support@useresponse.com

UseResponse is a comprehensive customer support and feedback software suite that unifies omni-channel support ticketing, feedback communities, live chat with messenger aggregation, and knowledge base. It helps businesses manage customer inquiries across various channels, gather feedback for product development, and enhance customer self-service through smart automation and AI. Available as both SaaS and self-hosted, it offers extensive customization, reporting, analytics, and features for internal team collaboration.