Viber for Business (Parent: Rakuten)

Viber for Business offers a comprehensive suite of solutions for brands to engage with customers through the Viber messaging platform. This includes sending transactional, promotional, and conversational messages, implementing automated chatbots for 24/7 support, and utilizing advertising tools such as branded stickers and lenses. The platform facilitates personalized communication, streamlines customer service, and supports various marketing campaigns across its global user base, with a particularly strong presence in Eastern Europe and Southeast Asia. Key capabilities include CRM integration, rich media support, and analytics for campaign performance, aiming to improve customer experience and drive conversions.

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Vendor Details

Empowering brands to build closer customer relationships, drive sales, and enhance marketing through rich messaging, chatbots, and advanced communication solutions on Viber.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Social Automation
Tech Category
Messaging API, Chatbot platform, CPaaS, Rich Media Communication, CRM Integration
Data Coverage
Consumer & Demographic (B2C) Data
Social Media Data
Data Sources
No items found.
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Regional / Specific Country
Specialized Industries
No items found.
HQ Location
Europe

Company Info

support@viber.com

Viber for Business offers a comprehensive suite of solutions for brands to engage with customers through the Viber messaging platform. This includes sending transactional, promotional, and conversational messages, implementing automated chatbots for 24/7 support, and utilizing advertising tools such as branded stickers and lenses. The platform facilitates personalized communication, streamlines customer service, and supports various marketing campaigns across its global user base, with a particularly strong presence in Eastern Europe and Southeast Asia. Key capabilities include CRM integration, rich media support, and analytics for campaign performance, aiming to improve customer experience and drive conversions.