Vendor Details
Viqal is an AI Virtual Concierge for hotels that automates guest communication from pre-arrival to post-departure.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
AI, Chatbot, Virtual Concierge, WhatsApp Business API integration, PMS integration
Data Coverage
Social Media Data
Reviews & Ratings Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Travel & Hospitality
HQ Location
Europe
Company Info
Viqal's AI-powered virtual concierge service uses WhatsApp to streamline guest interactions, handle inquiries, manage upsells, and collect feedback for hospitality businesses to enhance guest satisfaction and operational efficiency.