Voiceweb

Voiceweb is solely focused on Contact Center technologies and has been one of the earlier pioneers of Speech & Natural Language Understanding for Customer Service since 2001. Their products for customer self-service are fully based on AI technologies, and they also offer products for contact center agents: CCaaS, Live Chat, and Agent Assist. They leverage the ENELAI platform, utilizing artificial intelligence (AI), Machine Learning, and Natural Language Understanding (NLU) to complete user requests, answer questions, or suggest responses to agents.

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Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

Conversational CX – We give your company a voice

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
AI technologies, Machine Learning, Natural Language Understanding (NLU), Generative AI, Speech Recognition, Voice Biometrics, Conversational AI, No-Code conversation design tool (Enelai Studio)
Data Coverage
Podcast & Audio Data
Reviews & Ratings Data
Data Sources
No items found.
AI/GenAI Type
Natural Language & Conversational AI
Audio & Speech AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

hello@voiceweb.eu

Voiceweb is solely focused on Contact Center technologies and has been one of the earlier pioneers of Speech & Natural Language Understanding for Customer Service since 2001. Their products for customer self-service are fully based on AI technologies, and they also offer products for contact center agents: CCaaS, Live Chat, and Agent Assist. They leverage the ENELAI platform, utilizing artificial intelligence (AI), Machine Learning, and Natural Language Understanding (NLU) to complete user requests, answer questions, or suggest responses to agents.