Zendesk Sunshine Conversations

Zendesk Sunshine Conversations is an API-first, multi-channel messaging platform that consolidates customer communications from popular social apps, web, and mobile into a single, continuous conversation. It provides a unified REST API and SDKs, allowing businesses and developers to build interactive messaging experiences, integrate bots, and facilitate seamless handoffs to human agents across over 14 messaging channels, enhancing customer service and sales workflows. The technology was originally developed as Smooch.io and acquired by Zendesk in May 2019.

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Vendor Details

Unify customer conversations across every channel with a single API, enabling rich, interactive messaging experiences and seamless bot-to-human handoffs.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Tech Category
API-based Platform, REST API, SDKs (Web, iOS, Android)
Data Coverage
Social Media Data
Forum & Community Data
Data Sources
X (Twitter)
Facebook
Line
Naver / Kakao
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

Zendesk Sunshine Conversations is an API-first, multi-channel messaging platform that consolidates customer communications from popular social apps, web, and mobile into a single, continuous conversation. It provides a unified REST API and SDKs, allowing businesses and developers to build interactive messaging experiences, integrate bots, and facilitate seamless handoffs to human agents across over 14 messaging channels, enhancing customer service and sales workflows. The technology was originally developed as Smooch.io and acquired by Zendesk in May 2019.