Vendor Details
AI-powered Customer Feedback & Intelligence Platform for enhanced Customer Experience Management.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
SaaS
Data Coverage
Reviews & Ratings Data
Social Media Data
Forum & Community Data
Data Sources
Review Platforms
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Asia-Pacific (APAC)
Company Info
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform designed for businesses to collect, analyze, and act on feedback across various channels including email, SMS, WhatsApp, web, in-app, kiosks, and offline modes. It provides tools for creating customizable surveys (NPS, CSAT, CES), analyzing feedback with AI-driven thematic analysis, sentiment scoring, and entity recognition, and managing feedback workflows. The platform empowers organizations of all sizes to understand customer sentiment, reduce churn, improve satisfaction, and drive growth by transforming unstructured feedback into actionable insights.