About Membership

The Social Intelligence Lab (SI Lab) is the world's leading organisation dedicated to Social Intelligence. Representing a global community for all professionals involved in the research or analysis of social and internet data, it has now reached critical mass and reach to take the next step to develop and administer a Professional Standards Association. 

The SI Lab Association is dedicated to the advancement of the discipline of Social Intelligence for the global community of professionals who either use or provide research and analysis of social and internet data to understand online expression, report on sentiment and share of voice, and decode narratives, behavior, and belief.

We are delighted to introduce our Founding Steering Committee Members who are establishing the SI Lab Association's Constitution, Objectives, and Council’s and Council Chair’s for its Inaugural Year.

We aim to establish standards and benchmarks for the discipline, tackle key thematic issues, and support the rise of Social Intelligence teams within organisations.

Membership

Our flexible membership model is designed to cater to your unique needs, offering opportunities to engage with the community at a level that best suits your goals. We aim to simplify access to the community, especially for individuals, by reducing barriers to entry. Together, we can shape the future of Social Intelligence as a discipline.

Member Benefits

As a Member of the SI Lab Association, you gain access to a wide array of benefits* designed to foster your professional growth and contribute to the advancement of social intelligence::

• Core Membership & Events: Access to the SI Lab Association's events and services throughout your membership term.
• Priority Access: Gain priority access to new training, private working sessions, and public speaking opportunities.
• Committee Participation: Depending on your membership grade, you may access Councils and Working Groups.
• Leadership Networking: Receive invitations to strategic roundtables, VIP gatherings, and leadership networking events.
• Exclusive Reports & Content: Access published reports on the progress and implementation of decisions from Councils and Working Groups, covering methods, ethics, role development, capability structures, governance models, and community infrastructure. This includes career and salary studies, our tools & tech database, and more.
• Virtual Community Platform: Access a dedicated virtual community platform with discussion forums and messaging features, subject to your qualifying membership rights and privileges. Corporate Vendor/Data Source memberships (Level 3) may include a dedicated company channel.
• Published Works: Access the SI Lab Association's published works, including white papers, research papers, recommendations for platform standards, vendor accountability, data quality across sectors, recommendations to regulators and legislators, best practices, frameworks, toolkits, and continuous professional development literature and training.
• Voting Rights & Nominations: For members with voting rights, the option to nominate themselves or another member to serve on (or Chair) the Steering Committee, any Council, or any Working Group.
• Office Hours: Weekly office hours hosted by the SI Lab team for discussing company updates and challenges.
• Member Newsletter: Receive an exclusive newsletter with industry updates and opportunities.
• Market Briefings: Two SI Lab briefings annually on the Social Intelligence industry.
• Company Updates: Send your company updates and wins, with significant updates shared in relevant newsletters.
• Monthly Call for Speakers: Opportunities to pitch thought leadership and solutions to community challenges, with virtual sessions based on community votes.
• Dedicated Councils: General Agency Council and General Vendor Council for specific member groups to represent their needs.
• Exclusive Brand Forum: Corporate Brand, Non-profit, and Academic members have access to a private forum to network with other professionals from leading organisations.
• Guide Development: Opportunities to guide the development of the community and online forum.
• Pulse Research: Participate in short pulse studies to gather industry opinions and direction.
• Exclusive In-Person Events: Invitations to attend in-person briefings, events, and dinners in key global locations as membership grows.
• Speaker Bank: Join the SI Lab speaker bank for consideration in speaking and other thought leadership opportunities.
• Mentorship: Give back as a mentor or receive support from experienced professionals.
• Account Manager: Higher-tier corporate memberships include a dedicated account manager to discuss opportunities and ensure meaningful engagement.
• SI Lab Members Badge: A badge for use on email signatures, websites, credentials decks, and LinkedIn profiles.

*subject to your Membership Grade

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Governance & Structure

The SI Lab Association is structured with a clear governance model to provide strategic direction, address thematic issues, and execute specific tasks for the advancement of the Social Intelligence discipline. This structure involves a Steering Committee, Councils, and Working Groups.

• Steering Committee:
  
  • Focus: Acts as the Association's "board of directors," providing strategic direction, making high-level decisions, and monitoring the overall progress of the discipline's development.
  • Membership: Composed of senior leaders, stakeholders, and experts relevant to the discipline. For Year 1, members are hand-picked, and in subsequent years, new members are elected by a majority vote of all members with voting rights.
  • Role: Holds ultimate decision-making authority for the Community’s annual objectives. Sets the thematic Councils for the year ahead and nominates/votes for Council Chairs. Reviews and approves documents, good practices, and standards generated by Councils before publication.
  • Operations: Meets monthly (or more often if needed). A quorum of at least 50% of members is required. Decisions are made by majority vote, with the Chairman holding a casting vote in case of a tie. Members are prohibited from using their position for commercial promotion, influencing votes privately, or creating competing organisations. Strict confidentiality and non-attribution rules apply to shared information.
• Councils:
  
  • Focus: Function as governing bodies for thematic issues determined annually by the Steering Committee. Examples include establishing Standards and Benchmarks, AI, and the Rise of the Social Intelligence Team.
  • Membership: Includes members with subject-matter expertise. Each Member can only be a member of one Council.
  • Role: Makes decisions, develops strategies, and oversees activities within its area of responsibility, such as standard setting. Has the authority to break down a topic into a given number of Working Groups and set guidelines for their meetings, voting, and membership. Reviews, edits, accepts, or rejects documents from Working Groups before submission to the Steering Committee.
  • Operations: Duration is annual. A temporary Chairperson is initially nominated by the Steering Committee, then elected by voting members. Councils meet as deemed necessary by their Chairman.
• Working Groups:
  
  • Focus: Act as "working groups" addressing specific tasks or issues delegated by a Council, operating as sub-sets of a thematic area. Examples include Data Access and Data Quality under the AI Council, or Mental Health and Well-being and Upskilling under the Rise of the Social Intelligence Team.
  • Membership: Consists of individuals with expertise in a particular area.
  • Role: Investigates, researches, or makes recommendations on specific matters mandated by a Council. Generates documents and passes them to the Council.
  • Operations: May be temporary or ongoing depending on the purpose and mandate set by the Council. Working Groups set their own rules for meeting frequency and location.

This layered structure ensures that the Association can effectively provide high-level guidance, address specific industry challenges, and foster collaboration across diverse Member types, all while upholding the integrity and purpose of the Social Intelligence discipline.

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Membership Grades

The SI Lab Association offers various membership grades to suit individual professionals and organisations.

Individual Memberships: These memberships are for individual practitioners within brands, charities, universities, organisations, agencies, consultancies, vendors, and data sources. Product, marketing, or sales people are generally not accepted; membership is for practitioners.

• Steering Committee Member:
  
  • Focus: Strategic direction, high-level decisions, and monitoring the development of the discipline.
  • Membership: Includes senior leaders, stakeholders, and relevant experts.
  • Role: Sets the annual objectives for the Association and establishes Councils. Nominates and votes for Council Chairs. Cannot be involved in more than one Council.
• Voting Member:
  
  • Focus: Addressing thematic issues defined by the Steering Committee.
  • Membership: For practitioners with subject-matter expertise.
  • Role: Can join Councils, nominate and vote for Councils and Council Chairs. Holds significant decision-making power within their area, such as standard setting. Can also nominate themselves or others to serve on or chair the Steering Committee, Councils, or Working Groups. Cannot be in more than one Council.
• Non-Voting Member:
  
  • Focus: Contributing to specific tasks or issues within a thematic area.
  • Membership: For practitioners.
  • Role: Can request to join any Council or Working Group, with acceptance based on consideration and agreement by Voting Members of that group, assessing suitable knowledge and expertise.
• Student Member:
  
  • Focus: Learning and engagement with the Social Intelligence discipline.
  • Membership: For students in full-time education.
  • Role: Cannot join the Steering Committee or Councils, and has no Voting Rights.

Corporate Memberships: These memberships allow organisations to hold the membership and issue seats in the community to their qualifying team members. Product, sales, or marketing personnel are generally excluded from membership.

• Brands, Organisations, Non-profits, Governmental Departments:
  
  • Offers full access across the membership and virtual forum, including an exclusive brand forum.
  • Pricing is based on the number of employees/seats required within the organisation.
• Agencies, Consultancies:
  
  • Required for senior leadership and practitioners (C-Suite, President, SVP, EVP, Principal, Partner, Owner, Founder, Managing Director).
  • Offers various levels of access and benefits, with different tiers.
  • Higher tiers may include participation in Councils or Working Groups, and a dedicated community forum channel for your company.
• Vendors:
  
  • Required for senior leadership and practitioners.
  • Offers various levels of access and benefits, with different tiers.
  • Higher tiers may include participation in Councils or Working Groups, and a dedicated company channel in the community forum.
• Data Sources:
  
  • Required for senior leadership and practitioners.
  • Offers various levels of access and benefits, with different tiers.
  • Higher tiers may include participation in Councils or Working Groups, and a dedicated company channel in the community forum.
• Universities:
  
  • Corporate membership designed to connect institutions with industry, offering exclusive events, workshops, speaking opportunities, industry insights, and educational resources.
  • Allows universities to share their research with the community.

Fees

Membership fees for the SI Lab Association are structured to provide value across various professional and organisational types. Please note that all fees are in USD unless otherwise specified and exclude VAT.

Individual Membership Options:

1. Steering Committee: $2,500
   
   • Exclusive invitation for Year 1 only, for strategic leaders.
2. Voting Member: $800
   
   • For practitioners who wish to join Councils and have voting rights.
3. Non-Voting Member: $375
   
   • For practitioners with limited access to virtual community forum channels, interested in contributing to Working Groups.
4. Student Member: $150
   
   • For individuals in full-time education, with supporting evidence. 

Definitions

This section provides definitions of key terms used within The SI Lab’s contract with Members in its capacity as the administrative entity for the SI Lab Association and its operational framework.

• Association’s Purpose: The advancement of the discipline of Social Intelligence.
• Branding Guidelines: The SI Lab's conditions regarding the depiction of SI Lab Work and promotional/advertising material containing SI Lab Work, as set out in the Mandatory Policies.
• Business Day: A day other than a Saturday, Sunday, or public holiday in Scotland, when banks in Edinburgh and Glasgow are open for business.
• Confidential Information: All non-public information pertaining to a Party and its operation, including but not limited to personal data, financial statements, business plans, know-how, strategic plans, proprietary market information, competitively sensitive information, marketing, customer details, supplier details, pricing, products/services in development, and policies.
• Contract: The membership agreement between the Member and the SI Lab, comprising the Contract Details and Terms and Conditions.
• Control: As defined in section 1124 of the Corporation Tax Act 2010, with "change of control" construed accordingly.
• Controller, processor, data subject, personal data, personal data breach, processing, and appropriate technical measures: As defined in the Data Protection Legislation.
• Copyright: All copyright and rights in the nature of copyright subsisting in the SI Lab Work or the Member Work in any part of the world.
• Copyright Owner: The owner of the Copyright subsisting in the SI Lab Work or the Member Work, respectively.
• Council: Collectively, members with distinct expertise invited by the SI Lab or appointed by Voting Members, or attended by Non-Voting Members with consent of Voting Members, chaired by a Council Chair, for making decisions, developing strategies, and overseeing thematic areas set annually by the Steering Committee.
• Council Chair: A Voting Member nominated and appointed by the Steering Committee to chair a Council.
• Data Protection Legislation: All applicable UK legislation on data protection and privacy, including the UK GDPR, Data Protection Act 2018, and Privacy and Electronic Communications Regulations 2003, and guidance from the Information Commissioner’s Office.
• Insolvency Event: Specific financial distress conditions for a Party, such as winding up, appointment of a receiver/administrator, or inability to pay debts.
• Intellectual Property Rights: Patents, utility models, rights to inventions, copyright, trademarks, business names, domain names, goodwill, rights in designs, software, database rights, rights to confidential information, and all similar rights, whether registered or unregistered, globally.
• Mandatory Policies: The SI Lab's business policies and codes, including the Anti-bribery and corruption policy, Code of Conduct, and Branding Guidelines.
• Membership Benefits: The benefits provided by the SI Lab to the Member pursuant to the Contract, including SI Lab Materials.
• Member Work: Trademarks, logos, and branding owned by the Member for use in accordance with the Contract.
• Member Materials: All materials, equipment, tools, drawings, specifications, and data supplied by the Member to the SI Lab, excluding Member Work and advisory contributions.
• Membership Charges: The fees payable by the Member for access to the Membership Benefits.
• Membership Start Date: The date when the Member’s membership and entitlement to benefits commences.
• Non-Voting Member: Members of the Association without voting rights in terms of their membership agreement.
• Services: The Services to be provided by the SI Lab to the Member under the contract.
• SI Lab IPRs: All Intellectual Property Rights subsisting in the SI Lab Materials, excluding incorporated Member Materials and SI Lab Work.
• SI Lab Materials: All documents, products, and materials developed by the SI Lab or its agents/subcontractors in relation to the Membership, including computer programs, data, reports, and specifications, and the Membership Benefits.
• SI Lab Work: Trademarks, logos, and branding owned by the SI Lab for use in accordance with the Contract.
• Steering Committee: Collectively, members invited by the SI Lab or appointed by Voting Members, to supervise the carrying out of the Association’s objectives.
• Student Member: Individuals identified as student members in their Association membership agreement.
• Territory: Globally.
• Voting Member(s): Members of the Association with voting rights in terms of their membership agreement.
• Working Group: Collectively, members with distinct expertise invited by the SI Lab or appointed by Voting Members, or attended by Non-Voting Members with consent of Voting Members, chaired by a Working Group Chair, to address specific tasks or issues delegated by a Council.

Working Group Chair: A Voting Member nominated and appointed by Council Voting Members to chair a Working Group.

Terms & Conditions

Membership with the SI Lab Association is administered by The Social Intelligence Lab Limited and includes a comprehensive set of terms and conditions, designed to ensure clarity, fairness, and mutual understanding. These terms, along with the SI Lab Association's Code of Conduct, define the framework of your membership and are subject to change from time to time.

Key Aspects of the Membership Agreement:

1. Commencement and Term: The membership contract commences on the Membership Start Date and continues for one year then automatically renews, unless terminated earlier.
2. Membership Benefits: The SI Lab commits to providing Membership Benefits with reasonable care and skill, in accordance with service descriptions, using satisfactory quality materials and techniques, and complying Mandatory Policies.
3. Member's Obligations: Members are required to pay the Membership Charges, cooperate with the SI Lab, provide accurate and complete information in a timely manner, and not use or exploit the SI Lab's Confidential Information for unauthorised purposes.
4. Data Protection: Both parties must comply with all applicable Data Protection Legislation (UK GDPR, DPA 2018, PECR 2003). The SI Lab acts as the Controller for data collected for membership purposes, and members act as Controllers for data of other members/staff they obtain. Members must ensure necessary consents for data transfer to the SI Lab and be familiar with the SI Lab's Privacy Policy.
5. Intellectual Property (IP) Rights: The SI Lab retains ownership of its IP Rights and SI Lab Work, while the Member retains ownership of Member Materials and Member Work. Licenses are granted for mutual use of IP for membership purposes, subject to branding guidelines. Both parties warrant ownership and non-infringement of third-party rights for their respective IP. Indemnities are in place for IP infringement claims.
6. Termination: The contract can be terminated by either party for material breach not remedied within 30 days, or if a Force Majeure event continues for 60 days, or in case of an Insolvency Event. Upon termination, all outstanding sums become due, and SI Lab Materials (including SI Lab Work copies) must be destroyed or returned.
7. Limitation of Liability: Neither party is liable for indirect or consequential costs, expenses, loss, or damage. The SI Lab maintains insurance cover for its legal liability. Certain liabilities cannot be limited (e.g., death or personal injury caused by negligence, fraud). Specific types of loss, such as loss of profits, sales, or data, are excluded.
8. General Provisions: Includes clauses on Force Majeure (events beyond reasonable control), Confidentiality (non-disclosure obligations), Entire Agreement, Variation, Waiver, Severance, Notices, Third-party Rights, No Partnership or Agency, Governing Law (Scots Law), and Jurisdiction (Courts of Scotland). The SI Lab may use electronic recordings of events for documentation and publication.

Contract

Parties

(1)        THE SOCIAL INTELLIGENCE LAB LIMITED, a company registered in Scotland with company number SC636534 and whose registered office is at Clyde Offices, 48 West George Street, Glasgow, Scotland G2 1BP  (SI Lab)

(2)        You, the Member

Each a ‘Party’ and, together, the ‘Parties’

BACKGROUND

(A)        The SI Lab is in the business of administering the world’s leading Association for the advancement of the discipline of Social Intelligence. It is a global community for everyone with professional equity in the research (whether they use it or provide it) or analysis of social and internet data for the purpose of understanding online expression, including reporting on sentiment and share of voice, and decoding narratives, behaviour, and belief (Association).

(B)        The Member agrees to obtain and the SI Lab agrees to provide the Membership Benefits on the terms set out in this Contract.

1. COMMENCEMENT AND TERM

The Contract shall commence on the Membership Start Date and shall continue and renew annually, unless terminated earlier in accordance with its terms (the Term).

2. MEMBERSHIP BENEFITS

2.1.   The SI Lab shall make available the Membership Benefits to the Member throughout the Term in accordance with the Contract.

2.2.   In making available the Membership Benefits, the SI Lab shall:

(a)     perform the Membership Benefits with reasonable care and skill;

(b)    use reasonable endeavours to perform the Membership Benefits in accordance with the service description;

(c)     ensure that the SI Lab Materials, and all goods, materials, standards and techniques used in providing the Membership Benefits are of satisfactory quality and are fit for purpose;

(d)    comply with:

(i)      all applicable laws, statutes, regulations and codes from time to time in force; and

(ii)     the Mandatory Policies,

provided that the SI Lab shall not be liable under the Contract if, as a result of such compliance, it is in breach of any of its obligations under the Contract; and

(e)     take reasonable care of all Member Materials in its possession and make them available for collection by the Member on request and subject to reasonable notice, always provided that the SI Lab may destroy the Member Materials if the Member fails to collect the Member Materials within a reasonable period after termination or expiry of the Contract.

3. MEMBER'S OBLIGATIONS

3.1.   In consideration of the provision of the Member Benefits by the SI Lab, the Member shall pay the Charges 

3.2.   The Member shall:

(a)     co-operate with the SI Lab in all matters relating to the Membership Benefits;

(b)    provide, in a timely manner, such information as the SI Lab may reasonably require to deliver the Membership Benefits, and ensure that it is accurate and complete in all material respects;

(c)     not use or exploit the Confidential Information for any purpose except in connection with the receipt of and participation in the Membership Benefits, without first obtaining the written authorisation of the SI Lab.

3.3.   If the SI Lab's performance of its obligations under the Contract is prevented or delayed by any act or omission of the Member, its agents, subcontractors, consultants or employees, the SI Lab shall:

3.3.1.1.not be liable for any costs, charges or losses sustained or incurred by the Member that arise directly or indirectly from such prevention or delay;

3.3.1.2. be allowed an extension of time to perform its obligations equal to the delay caused by the Member;

3.3.1.3.not be required to perform any outstanding obligations following the expiry or termination of the Contract, while nevertheless being entitled to retain any payment of the Charges;

3.3.1.4.be entitled to payment of the Charges despite any such prevention or delay; and

3.3.1.5.be entitled to recover any additional costs, charges or losses the SI Lab sustains or incurs that arise directly or indirectly from such prevention or delay.

4. DATA PROTECTION

4.1.   Each Party shall comply with all applicable requirements of the Data Protection Legislation. This clause 4 (Data protection) is in addition to, and does not relieve, remove or replace, a Party's obligations or rights under the Data Protection Legislation.

4.2.   The parties shall comply with their respective data protection obligations

 4.3.   The Member acknowledges receipt of the SI Lab’s privacy policy and warrants that this shall be brought to the attention of appropriate individuals associated with the Member.  

5. INTELLECTUAL PROPERTY

5.1.   The SI Lab and its licensors shall retain ownership of all Intellectual Property Rights owned by the SI Lab and in the SI Lab Work. The Member and its licensors shall retain ownership of all Intellectual Property Rights in the Member Materials and Member Work.

5.2.  The SI Lab grants the Member, or shall procure the direct grant to the Member of, a fully paid-up, worldwide, non-exclusive, royalty-free, licence under the Intellectual Property Rights to copy and modify the SI Lab IPRs for the purpose of receiving and using the Membership Benefits and the SI Lab Materials in the Member's business during the term of the Contract and in accordance with its terms.

5.3.   The Member grants the SI Lab a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable, perpetual and irrevocable licence under the Intellectual Property Rights to copy and modify the Member Materials for the purpose of providing the Services in accordance with the Contract.

5.4.   The SI Lab hereby grants to the Member a non-exclusive licence under the Intellectual Property Rights to reproduce the SI Lab Work in any of the Member’s advertising or promotional material in the Territory for the term of this Contract, subject to, and in accordance with, the terms of this Contract and in particular the Branding Guidelines 

5.5.   The Member hereby grants to the SI Lab a non-exclusive licence under the Intellectual Property Rights to reproduce the Member Work in any of the SI Lab’s advertising or promotional material in the Territory for the term of this Contract for the purposes of providing the Membership Benefits. 

5.6.   The Parties warrant that:

5.6.1. They are, respectively, the sole legal and beneficial owner of, and/or own all the relevant rights and interests in, the respective Intellectual Property Rights necessary for the purposes of complying with the obligations under this Contract; and,

5.6.2. the Member Work and SI Lab Work, respectively, are the original work of the relevant Copyright Owner and have not been copied wholly or substantially from any other source.

5.7.   The SI Lab warrants that the receipt, and use of the Services and the Member Benefits by the Member, including the SI Lab Work, in the manner permitted by this Contract shall not infringe the rights, including any Intellectual Property Rights, of any third party.

5.8.   The Member warrants that the receipt and use of the Member Work in the manner permitted by this Contract shall not infringe the rights, including any Intellectual Property Rights, of any third party.

5.9.   At its own expense, each Party shall, and shall use all reasonable endeavours to procure that any necessary third party shall, promptly execute and deliver such documents and perform such acts as may reasonably be required for the purpose of giving full effect to this clause 5.

5.10. The SI Lab shall indemnify the Member in full against any sums awarded by a court against the Member arising out of or in connection with any claim brought against the Member for infringement of a third party's rights (including any Intellectual Property Rights) arising out of, or in connection with, the receipt, use or onward supply of the Services and the Member Benefits, including the SI Lab Work, by the Member in accordance with the terms of this Contract. This indemnity excludes any claim based on the use of any Member’s Materials (except to the extent modified by SI Lab), and any claim based on the use of SI Lab IPR in conjunction with other Intellectual Property Rights, or to the extent SI Lab IPR has been modified. This clause 5.10 shall survive termination of this Agreement.

5.11. The Member shall indemnify the SI Lab in full against any sums awarded by a court against the SI Lab arising out of or in connection with any claim brought against the SI Lab for infringement of a third party's rights (including any Intellectual Property Rights) arising out of, or in connection with, the receipt or use of the Member’s Materials in accordance with the terms of this Agreement. This clause 5.11 shall survive termination of this Contract.

5.12. The Parties shall immediately notify the other in writing giving full particulars if any of the following matters come to their attention:

5.12.1.   any actual, suspected or threatened infringement of the Intellectual Property Rights;

5.12.2.   any claim made or threatened that the Member Work or SI Lab Work, respectively infringe the rights of any third party; or

5.12.3.   any other form of attack, charge or claim to which the Intellectual Property Rights may be subject.

5.13. In respect of any of the matters listed in clause 5.12:

5.13.1.   the respective owner of the Intellectual Property Rights shall, at its absolute discretion, decide what action to take, if any;

5.13.2.   the respective owner of the Intellectual Property Rights shall have exclusive control over, and conduct of, all claims, negotiations, and proceedings, provided that the owner of the Intellectual Property Rights considers and defends any IPRs claim diligently, using competent counsel and in such a way as not to bring the reputation of the Indemnified Party into disrepute;

5.13.3.   the respective Indemnified Party shall not make any admissions other than to the owner of the Intellectual Property Rights and shall provide the owner of the Intellectual Property Rights with all assistance that it may reasonably require in the conduct of any claims or proceedings, save that the SI Lab may settle the Claim (after giving prior written notice of the terms of settlement (to the extent legally possible) to the Member, but without obtaining the Member's consent) if the SI Lab reasonably believes that failure to settle the Claim would be prejudicial to it in any material respect;

5.13.4.   the Indemnified Party shall give the owner of the Intellectual Property Rights and its professional advisers access at reasonable times (on reasonable prior notice and subject to appropriate security clearance) to its premises and its officers, directors, employees, agents, representatives or advisers, and to any relevant assets, accounts, documents and records within its power or control, so as to enable the owner of the Intellectual Property Rights and its professional advisers to examine them and to take copies (at the Indemnified Party's expense) for the purpose of assessing the Claim;

5.13.5.   the owner of the Intellectual Property Rights shall bear the cost of any proceedings and shall be entitled to retain all sums recovered in any action for its own account; and,

5.13.6.   subject to the Indemnified Party providing security to the owner of the Intellectual Property Rights to the owner of the Intellectual Property Rights’ reasonable satisfaction against any claim, liability, costs, expenses, damages or losses that may be incurred, and subject always to clause 5.13.1, the owner of the Intellectual Property Rights may agree to take such action as the Indemnified Party may reasonably request to avoid, dispute, compromise or defend the Claim.

5.14. The provisions of sections 101 and 101A of the Copyright, Designs and Patents Act 1988 (or equivalent legislation in any jurisdiction) are expressly excluded.

5.15. The indemnities at clause 5.10 and 5.11 shall not cover the respective Party to the extent that a claim under it results from the Indemnified Party’s negligence or wilful misconduct.

 5.16. Nothing in this clause 5 shall restrict or limit the Parties’ general obligation at law to mitigate a loss it may suffer or incur as a result of an event that may give rise to a claim under this indemnity.

5.17. The Parties shall:

5.17.1.   only make use of the Intellectual Property Rights for the purposes and in the manner authorised in this Contract; and

5.17.2.   comply with all regulations and practices in force or use in the Territory to safeguard the respective owner of the Intellectual Property Rights’ rights in the Intellectual Property Rights.

5.18. The Member shall not do or omit to do anything to diminish the rights of the SI Lab in the Intellectual Property Rights or the SI Lab Work, nor assist any other person to do so, either directly or indirectly.

5.19. The Member acknowledges and agrees that the exercise of the licence granted to the Member under this Contract is subject to all applicable laws, enactments, regulations and other similar instruments in the Territory, and the Member understands and agrees that it shall at all times be solely liable and responsible for such due observance and performance.

5.20. The Member shall not assign, transfer, mortgage, charge, sub-license, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under this Contract without the prior written consent of the SI Lab.

5.21. The SI Lab shall not assign, transfer, mortgage, charge or deal in any other manner with any or all of its rights and obligations under this Contract without the prior written consent of the Member which consent shall not be unreasonably withheld or delayed in respect of an assignee which is demonstrably capable of fulfilling the obligations of the SI Lab under this Contract.

5.22. The SI Lab may subcontract or delegate in any manner any or all of its obligations under this Contract to any third party..

5.23. The Member shall, at the SI Lab's request and where the Member so agrees, execute any agreements or other instruments (including any supplement or amendment to this Contract) which may be required in order to give effect to or perfect any assignment, transfer, mortgage, charge or other dealing referred to in clause 5.21.

5.24.  The SI Lab shall be entitled to use electronic or other recordings of any description (to include video, television, audio or photography) to record and document and publish any event, meeting, session or any other group event the Member participates in, as part of the Services or the Membership Benefits.

6. TERMINATION

 6.1.   Either Party may immediately terminate this Contract if the other Party commits a material breach of any provision hereof which is irremediable or, if remediable, has not remedied within a reasonable time, such time not exceeding thirty (30) days (unless agreed otherwise) after the breaching Party has been given written notice requiring such breach to be remedied.

6.2.   Either Party may at any time by notice in writing to the other Party terminate this Contract as from the date of service of such notice if:

6.2.1. a Force Majeure Event occurs and continues for a period of sixty (60) days or more; or

6.2.2. the other Party suffers an Insolvency Event.

6.3.   All licenses and rights granted under this Contract (other than licences stated to be perpetual), shall immediately cease on termination or expiry of this Contract.

6.4.   Termination or expiry of this Contract shall not affect the rights accruing to either Party immediately prior to termination or expiry. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this Contract shall remain in full force and effect.

6.5.   For the purposes of clause 6.1, material breach means a breach (including an anticipatory breach) that is serious in the widest sense of having a serious effect on the benefit which the terminating Party would otherwise derive from:

6.5.1. a substantial portion of this Contract; or

6.5.2. any of the obligations set out in clauses 4 (Data Protection) and 5 (Intellectual Property) and the Mandatory Policies over the term of this Contract.

6.5.3. In deciding whether any breach is material no regard shall be had to whether it occurs by some accident, mishap, mistake or misunderstanding.

6.6.   On expiry or termination of this Contract for any reason and subject to any express provisions set out elsewhere in this Contract:

6.6.1. all outstanding sums payable by the Member to the SI Lab shall immediately become due and payable;

6.6.2. within 30 days after the date of termination the Member shall promptly destroy or, if the SI Lab shall so elect, deliver, at the Member's expense, to the SI Lab or any other person designated by the SI Lab, all SI Lab Materials including copies of the SI Lab Work.

 6.7.   Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this Contract shall remain in full force and effect.

7. LIMITATION OF LIABILITY

7.1.   Neither Party shall be liable to the other Party for any indirect costs, expenses, loss or damage (whether indirect or consequential, and whether economic or other) arising from a Party’s exercise of the rights granted to it under this Contract.

7.2.   The SI Lab has obtained insurance cover in respect of its own legal liability in connection with the provision of the Member Benefits for individual claims. The limits and exclusions in this clause reflect the insurance cover the SI Lab has been able to arrange and the Member is responsible for making its own arrangements for the insurance of any excess loss.

7.3.   References to liability in this clause 7 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

7.4.   Neither Party may benefit from the limitations and exclusions set out in this clause 7 in respect of any liability arising from its deliberate default.

7.5.   Nothing in this clause 7 shall limit the Member's payment obligations under the Contract.

7.6.   Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

7.6.1. death or personal injury caused by negligence;

7.6.2. fraud or fraudulent misrepresentation;

7.7.   The caps on the parties' liabilities under clause 7.1 above shall not be reduced by:

7.7.1. payment of an uncapped liability;

7.7.2. amounts awarded or agreed to be paid under clause 0 above; and

7.7.3. amounts awarded by a court or arbitrator, using their procedural or statutory powers in respect of costs of proceedings or interest for late payment.

7.8.   Subject to clause 7.4 (No limitation in respect of deliberate default), clause 7.5 (No limitation on customer's payment obligations) and clause 7.6 (Liabilities which cannot legally be limited), this clause sets out the types of loss that are wholly excluded:

7.8.1. loss of profits;

7.8.2. loss of sales or business;

7.8.3. loss of agreements or contracts;

7.8.4. loss of anticipated savings;

7.8.5. loss of use or corruption of software, data or information;

7.8.6. loss of or damage to goodwill; and

7.8.7. indirect or consequential loss.

7.9.   The SI Lab has given commitments as to compliance of the Services with relevant specifications in clause 2 (Membership Benefits). In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

7.10. The Member will comply with any and all terms and conditions imposed by any venue (whether physical or virtual) used for the delivery of any part of the Services or Membership Benefits (including any and all health and safety rules and regulations imposed by the venue) and will indemnify and hold the SI Lab harmless against all damages, losses, and expenses arising as a result of the Member’s or its employees, consultants, contractor’s, directors, and any other persons for whom it is responsible in law for any breach of the venue’s terms and conditions. The SI Lab shall in no way be liable for the venue’s compliance with any applicable laws including any health and safety laws, rules and regulations. It will be the Member’s sole responsibility to ensure that it or any employees, consultants, contractor’s, directors, and any other persons on its behalf has access to, and familiarity with all necessary technology to receive and participate in any meetings, events, sessions or other group events that form part of the Services and Membership Benefits that are to take place using a virtual venue. The SI Lab will inform the Member in advance which virtual venue is being used. 

7.11. The Member hereby agrees that the SI Lab will not be liable in any way to the Member or any third party for a venue’s cancellation of any contract for the use of the venue (save where the cancellation is due to the negligence, wilful default or material breach of duty by the SI Lab).

8. GENERAL

8.1.   Force majeure. Neither Party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control including, without limitation:

8.1.1. acts of God, flood, drought, earthquake or other natural disaster;

8.1.2. epidemic or pandemic (whether naturally occurring or man-made);

8.1.3. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

8.1.4. nuclear, chemical or biological contamination or sonic boom;

8.1.5. any law or any action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition

8.1.6. collapse of buildings, fire, explosion or accident;

8.1.7. any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the Party seeking to rely on this clause, or companies in the same group as that Party); and

8.1.8. interruption or failure of utility service.

8.2.   Confidentiality

8.2.1. Each Party undertakes that it shall not at any time disclose to any person any Confidential Information concerning the business, affairs, customers, clients or suppliers of the other Party, except as permitted by this clause 8.2.

8.2.2. Each Party may disclose the other Party's Confidential Information:

8.2.2.1.to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the Party's obligations under the Contract. Each Party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other Party's confidential information comply with this clause 8.2 and enter into a confidentiality agreement containing terms no less onerous than those contained within the Contract; and

8.2.2.2.as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

8.2.3. Neither Party shall use any other Party's confidential information for any purpose other than to perform its obligations under the Contract or otherwise as permitted by the Contract.

8.2.4. This clause and the obligations thereunder shall survive the termination or expiry of this Contract.

8.3.   Entire agreement.

8.3.1. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

8.3.2. Each Party acknowledges that in entering into the Contract it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each Party agrees that it shall have no claim for innocent or negligent misrepresentation [or negligent misstatement] based on any statement in the Contract.

8.4.   Variation. The SI Lab reserves the right to vary the terms of the Contract from time to time, and shall notify the other Party of those changes. No other variation shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

8.5.   Waiver.

8.5.1. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

8.5.2. A failure or delay by a Party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

8.6.   Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 8.6 shall not affect the validity and enforceability of the rest of the Contract.

8.7.   Notices.

8.7.1. Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be:

8.7.1.1.delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or

8.7.1.2. Sent by email to either Parties specified email address.

8.7.2. Any notice or communication shall be deemed to have been received:

8.7.2.1.if delivered by hand, at the time the notice is left at the proper address;

8.7.2.2.if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or

8.7.2.3.if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 8.7.2.3, business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.

8.7.3. This clause 8.7 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

8.8.   Third party rights.

8.8.1. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

8.8.2. The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.

8.9.   No partnership or agency

8.9.1. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

8.9.2. Each Party confirms it is acting on its own behalf and not for the benefit of any other person.

8.10.Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with Scots Law.

8.11.Jurisdiction. Each Party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Code of Conduct

The SI Lab Association's Code of Conduct sets basic expectations for anyone working for, on behalf of, or coming into contact with the SI Lab and the SI Lab Association's other Members. It ensures fair and honest conduct, and promotes high professional standards. This policy may be updated from time to time.

Core Principles and Expectations:

1. Values and Conduct:
   
   • Be treated with respect, courtesy, and professionalism.
   • Act with honesty and integrity.
   • Demonstrate openness and inclusivity; promote diversity; and not tolerate racism, sexism, or other forms of prejudice or intolerance.
   • Refrain from harassment, victimisation, or bullying.
   • Comply with all applicable laws and regulations.
   • Respect confidential and commercially sensitive information.
   • Avoid and report conflicts of interest.
   • Avoid behavior that discredits the SI Lab or undermines public trust.
   • Challenge and report non-compliant behaviour.
2. Ethical Collaboration:
   
   • Share knowledge and tools openly, honestly, and with proper attribution.
   • Recognise and respect the contributions of others.
   • Support a "give and take" ethos in joint research, product design, or data use.
   • Disclose potential conflicts of interest.
3. Data Privacy:
   
   • Comply fully with all applicable data protection laws (UK GDPR, Data Protection Act 2018).
   • Collect, share, or process data only with a lawful basis (e.g., consent, research exception).
   • Anonymise or pseudonymise data wherever possible.
   • Respond promptly to data subject requests.
   • Not upload or use datasets containing personal data without proper informed consent, ethical clearance, or legal justification.
   • Promptly report data breaches or misuse.
4. Use of AI:
   
   • Align with globally recognised AI ethics principles: Fairness (avoid bias), Transparency (explain methodologies), Accountability (take responsibility for outcomes), Human Oversight (safeguards for autonomous systems).
   • Ensure data used in models or research is reliable, relevant, and ethically sourced.
5. Academic Integrity:
   
   • Disclose all sources, affiliations, and funding for academic contributions.
   • Not plagiarise or misrepresent research or data.
   • Adhere to third-party intellectual property rights and licensing terms.

Violations: Violations of this Code will be dealt with in a timely and proportionate manner. Serious or repetitive breaches may result in disciplinary action for employees or termination of contractual arrangements for others. Members are expected to adhere to the principles of the Code, ensuring transparency, honesty, respect for confidentiality and individual rights, and protection of the profession's reputation.

Binding Guidelines

The SI Lab Association aims to establish binding guidelines to support members in upholding ethical, commercial, and methodological practices within the Social Intelligence discipline. These guidelines will provide clarity and help members navigate complex areas.

Anticipated Areas for Binding Guidelines:

• Ethical Use of Social Intelligence for Non-Research Purposes: The SI Lab Association may develop guidelines to outline the legal and ethical responsibilities of members when applying social intelligence techniques outside traditional research projects.
• Regulations for Administering Incentives in Social Intelligence Studies: The SI Lab Association will establish binding rules for members regarding the ethical provision of incentives and management of prize draws in social intelligence collection, ensuring compliance with both ethical standards and legal requirements.
• Standards for Data Quality and Integrity: Given the SI Lab Association''s focus on data integrity, guidelines will be developed to address combating fraud and bot technology, enhancing data quality, and improving transparency in the sampling ecosystem. This will include practical approaches and best practices for qualitative data quality challenges.
• AI and Related Technologies: Building on its Code of Conduct's AI principles, the SI Lab Association plans to issue guidance on using AI and related technologies in social intelligence, including rules on synthetic data and contextual commentary for legal and ethical application.
• Privacy and Electronic Communications: The SI Lab Association will develop detailed guidance on the application of regulations concerning electronic communications, particularly regarding consent for data collection and the use of cookies in social intelligence activities.
• Professional Standards and Compliance: General binding guidelines will reinforce members' obligations to uphold the SI Lab Association Code of Conduct and cooperate with any investigations, ensuring contracts and Non-Disclosure Agreements (NDAs) do not compromise these regulatory duties.

These guidelines will be a crucial part of the SI Lab's Mandatory Policies, which also include an Anti-bribery and corruption policy and Branding Guidelines.

Branding Guidelines

These guidelines detail the conditions for depicting and using the trademarks, logos, and branding owned by The Social Intelligence Lab (SI Lab Work) and its Members (Member Work). Adherence to these guidelines is a mandatory policy for all members.

SI Lab Work: Trademarks, logos, and branding owned by the SI Lab are available for use in accordance with your membership contract.

• Access SI Lab Branding Assets: SI Lab Branding Guidelines and Assets.
• Usage: The SI Lab grants Members a non-exclusive, worldwide, royalty-free license to reproduce the SI Lab Work in the Member’s advertising or promotional material for the term of the contract, subject to these Branding Guidelines.

Member Work: Trademarks, logos, and branding owned by the Member are to be provided to the SI Lab for use in accordance with the contract.

• Provide Member Branding Assets: [INSERT LINK HERE].
• Updates: Any changes made to Member Work during the term of the contract must be notified to the SI Lab in writing.
• Usage: The Member grants the SI Lab a non-exclusive, worldwide, royalty-free, non-transferable, perpetual, and irrevocable license to reproduce the Member Work in any of the SI Lab’s advertising or promotional material in the Territory for the purpose of providing Membership Benefits.

Compliance: Members acknowledge and agree that the exercise of the license granted is subject to all applicable laws and regulations in the Territory, and the Member is solely liable for such due observance and performance. Members shall not do anything to diminish the SI Lab’s rights in its Intellectual Property Rights or SI Lab Work.

Mandatory Policies

The Mandatory Policies of the SI Lab are a set of business policies and codes that all members must adhere to. These policies are foundational to maintaining the integrity, ethical standards, and professional reputation of the Association and the discipline of Social Intelligence.

The Mandatory Policies include:

• Anti-bribery and corruption policy
• Code of Conduct: This outlines the basic expectations regarding conduct, values, ethical collaboration, data privacy, use of AI, and academic integrity for all individuals working for or interacting with the SI Lab and the SI Lab Association.
• Branding Guidelines: These define the conditions for the appropriate use of SI Lab and Member trademarks, logos, and branding in promotional and advertising materials.

These policies may be amended from time to time, with notifications provided to members. Compliance with these Mandatory Policies is a core obligation for all members, and any material breach can lead to termination of the membership contract.

Data Protection

1. The parties acknowledge that for the purposes of the Data Protection Legislation, the SI Lab shall be the Controller of personal data which it collects or procures for the purposes of developing, providing, managing and marketing the Membership Benefits.

2. In the event that the Member comes into possession of personal data pertaining to other Members and staff of the SI Lab, the Member shall be the Controller of such personal data.

3. The Parties shall each comply with all applicable laws, statutes, regulations and codes from time to time in force, including the Data Protection Legislation, in connection with their respective rights and obligations under this Contract.

4. Without prejudice to the generality of paragraph 3 of this Schedule, the Member shall ensure that it has all necessary appropriate consents, or other lawful basis, and appropriate transparency mechanisms in place to enable the lawful transfer of any personal data provided by the Member to the SI Lab for the duration and purposes of this Contract.

5. The Member shall promptly provide to any of its directors, officers, employees, agents, consultants, contractors or other individuals affected by the processing of personal data under this Contract with the Privacy Policy provided to the Member by the SI Lab which is applicable to the processing of their personal data.

6. Without prejudice to the generality of paragraph 3 of this Schedule, each Party shall ensure that it has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).

7. Without prejudice to clause 10.3 of the Terms and Conditions, the Parties shall ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential.

8. The Parties shall promptly provide reasonable assistance to the other in connection with processing undertaken under the auspices of this Contract, including the conduct of an impact assessment or consultation with a Relevant Supervisory Authority, and in responding to: any request from a data subject; any data breach; and responding to any enquiry or notice issued by a Relevant Supervisory Authority.

9. The Parties shall, without undue delay, notify the other on becoming aware in respect of personal data processed under the terms of this Contract and affecting the relevant Party of a personal data breach, any data subject request, threatened data protection claim, or any enforcement action taken by a Relevant Supervisory Authority.

Membership Privacy Policy

BACKGROUND: In this Policy, unless specified otherwise, words and phrases shall have the same meanings as specified in Our Membership Terms and Conditions.

THE SOCIAL INTELLIGENCE LAB LIMITED, a company registered in Scotland with company number SC636534 and whose registered office is at Clyde Offices, 48 West George Street, Glasgow, Scotland G2 1BP (“We/Us/Our”) understands that your privacy as a Member is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of Our Member(s) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: “Cookie” means a small text file placed on your computer or device by Our Services when you visit certain parts of Our Services and/or when you use certain features of Our Services. Details of the Cookies used by Our Services are set out in Part 14, below; “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; and

1. Information About Us 
   
   1. Our Services are owned and operated by Us.
2. What Does This Policy Cover?
   
   1. This Privacy Policy applies only to Our use of data gathered by Us through the Member (“you”/ “your”) use of the Membership (hereinafter referred to as the “Services”).
3. What Is Personal Data?
   
   1. Personal data is defined by the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) (where applicable in relation to the storage retention and processing of EU personal data), the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the “UK GDPR”), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
   2. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights? 
   
   1. Under the Data Protection Legislation, an individual has the following rights, which We will always work to uphold: 
      
      1. The right to be informed about Our collection and use of your personal data.
      2. The right to access the personal data We hold about you.
      3. The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete.
      4. The right to be forgotten (right to deletion).
      5. The right to restrict (i.e. prevent) the processing of your personal data.
      6. The right to object to Us using your personal data for a particular purpose or purposes.
      7. The right to withdraw consent.
      8. The right to data portability. 
      9. Rights relating to automated decision-making and profiling (We do not use any of these).
   2. For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 13. 
   3. It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep Us informed as long as We have that data.
   4. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
   5. If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
   6. We would welcome the opportunity to resolve your concerns Ourselves, however, so please contact Us first, using the details in Part 13. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

5. What Data Do We Collect and How? Depending upon your use of Our Services, We collect and hold some or all of the personal and non-personal data set out below, using the methods also set out in the table.

We may collect certain “Special Category” data from a Member when providing Our Services. We do not collect Special Category Data unless it is volunteered by a Member. If a Member volunteers any Special Category Data to Us it is deemed that the Member gives explicit consent to the collection, processing, use and retention of such Special Category Data for the purposes of Us providing Our Services to the Member. See table 1 below.

6. How Do We Use Your Personal Data? 
   
   1. Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following table describes how We may use your personal data, and Our lawful bases for doing so: See Table 2 below.
   2. With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on Our products and Services. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. You may opt-out of receiving promotional emails at any time, free of charge, for example by clicking the unsubscribe button at the end of every promotional email or by sending an email to privacy@silab.com (if provided in Part 13).
   3. We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. 6.4 If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows Us to do so.
   4. In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will We Keep Your Personal Data?
   
   1. We do not keep personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases): We retain personal data pertaining to a Member (including any Special Category data a Member has volunteered to Us) for as long as you engage Us to provide Services and for a period of years thereafter. Data will then be deleted or anonymised. Note that specific retention periods apply for data collected via Tally, including: (Professional) identification data for 90 days after deletion of your user profile; Payment information for seven (7) years after deletion of your user profile; and Usage information for two (2) years after deletion of your user profile.
8. How and Where Do We Store or Transfer Your Personal Data?
   
   1. We will store some of your personal data within the UK and European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the UK and EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards. Tally data used for collection is stored on high-security servers within the European Union.
   2. We transfer some or all of your personal data in countries outside of the UK and EEA, primarily through the use of Google Workspace and our main third-party platforms (Webflow and Heartbeat). These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows: We will store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office; or We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation.
   3. Please contact Us using the details below in Part 13 for further information about the particular data protection safeguards used by Us when transferring your personal data to a third country.
   4. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
      
      1. limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
      2. procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
      3. Our Google Workspace data storage uses strong security features built into the services that continuously protect your information. Google uses encryption to keep data private while in transit. Access is restricted to Google employees, contractors, and agents who need that information in order to process it.

9. Do We Share Your Personal Data?
   
   1. If We sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party.
   2. In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
   3. We may share your personal data with other companies in Our group for administration and company management purposes. This includes subsidiaries.
   4. We sometimes contract with the following third parties to process data to supply certain products and services and process data on Our behalf: See table 3 below.
   5. If any of your personal data is shared with a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law.
   6. If any personal data is transferred outside of the UK or European Union, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK/ European Union and under the Data Protection Legislation, as explained above in Part 8.
10. How Can I Control My Personal Data?
    
    1. In addition to your rights under the Data Protection Legislation, set out in Part 4, when you submit personal data via Our Services, you may be given options to restrict Our use of your personal data.
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing.
11. Can I Withhold Information?
    
    1. You may restrict certain information and Personal Data you give to Us but this may mean that We are unable to provide certain Services or the Services will not function as intended.
12. How Can I Access My Personal Data?
    
    1. If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
    2. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13.
    3. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
    4. We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it.
13. How Do You Contact Us?
    
    1. To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details: 

Email address: privacy@silab.com

Postal Address: Clyde Offices, 48 West George Street, Glasgow, Scotland G2 1BP .

14. How Do We Use Cookies? 

When using certain features of Our Services may place and access certain first-party Cookies on your computer or device. By using Our Services, you may also receive certain third-party Cookies on your computer or device. Heartbeat specifically uses "cookies" to recognize repeat users, track usage behavior, and compile aggregate data that allows content improvements and targeted advertising. Webflow uses cookies and similar technologies to remember information, provide personalized content, monitor effectiveness, monitor metrics, diagnose problems, and provide advertising. See Table 4 below.

Certain elements of Our Services use analytics services provided by Google Analytics, Mixpanel, and Fullstory, via our third-party platform Heartbeat. Website analytics refers to a set of tools used to collect and analyse anonymous usage information. Google Analytics relies on first-party cookies, which are set by Us. See Table 5 below.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. You may also opt-out of site tracking by Heartbeat by emailing privacy@heartbeat.chat to join their official "Do Not Track" list.

15. Changes to this Privacy Policy
    
    1. We may change this Privacy Notice from time to time.

If the changes materially affect the way in which we collect, process, retain or store your personal data, you will be required to accept these revised terms. This Privacy Policy was last updated on 19th September 2025.