Terms and Conditions
Definitions & Interpretations
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means an account required for a User to access certain areas of Our Site, as detailed in Clause 4;
means a blog hosted on Our Site, created by a User, containing Post(s) submitted by that User;
means a comment on a Blog or Post on Our Site made by a User;
means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
means a membership to Our Site providing access to Service(s);
means fee payable by a User to access Services;
means a post created by a User in a Blog on Our Site;
means a company profile for a User to access certain areas of Our Site, and promote their business;
means the services sold by Us through Our Site;
means a user of Our Site; and
means THE SOCIAL INTELLIGENCE LAB LIMITED, a company incorporated in Scotland (Registered Number SC636534) and having its Registered Office at Clyde (2nd Flo0r), 48 West George Street, Glasgow G2 1BP .
Information About Us
Our Site is owned and operated by Us.
For communications purposes we use Slack™ slack.com/ We do not own or operate Slack™. By agreeing to these terms and conditions you agree to strictly adhere at all times to Slack’s™ terms and conditions of use from time to time in force (currently available https://slack.com/terms-of-service).
You will indemnify us and hold us harmless against any action, claim, demand, or loss incurred by Us by your breach of Slack’s™ terms and conditions of use.
Access To Our Site
Access to certain parts of Our Site is free of charge, access to some parts of Our Site requires payment of a subscription. Our Site will advise you of which parts require payment to access.
It is your responsibility to make any and all arrangements necessary in order to access Our Site.
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Certain parts of Our Site (including the ability to create Blogs and Posts) may require an Account in order to access them.
You may not create an Account if you are under 18 years of age. When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately at firstname.lastname@example.org. We will not be liable for any unauthorized use of your Account.
You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.
If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access.
If you close your Account, any Blogs or Posts you have created on Our Site will be Any Comments you have made on other Users’ Blogs or Posts will also be deleted or at Our discretion be anonymized by removing your user name and avatar.
Accounts & Membership Fees
Some features of the Service require the payment of a Membership Fee. Membership Fees are detailed https://thesilab.com/pricing/. Your credit/debit card will be billed at the time at which you sign up for such features and will automatically renew annually thereafter on the same payment terms. For a minimum contract period of one year and automatically renewing on a yearly basis until cancellation or termination.
No part of Our Site constitutes a contractual offer capable of acceptance. Your signing up for the Services constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you a confirmation email. Only once We have sent you an order confirmation will there be a binding contract between Us and you.
Confirmation emails under sub-Clause 5.2 shall contain the following information:
Confirmation of the Services and features ordered including full details of the main characteristics of those features;
Fully itemized pricing for the Services ordered including, where appropriate, taxes and any other additional charges
A confirmation of your express request that the Services are made available to you immediately and that this will constitute a waiver of your statutory right to cancel as detailed below in sub-Clause 11.8.
Your first payment will be at the price advertised on Our Site. We reserve the right to change Membership Fees from time to time and any such changes may affect your recurring Membership Fees:
increases in price will be reflected in your recurring Membership Fees; and
decreases in price will not be reflected in your recurring Membership Fees.
Services requiring a Membership Fee will be made available to you immediately upon Our confirmation of your signing up. When completing the order process, you will be required to expressly acknowledge that you wish the Services to be made available immediately. You will also be required to expressly acknowledge that by doing so, you will lose your statutory right (if any) to cancel your contract with Us as detailed below in sub-Clause 5.6.
If you are a consumer based in the European Union, you have a statutory right to a “cooling-off” period with respect to the purchase of certain goods and services. This period, if applicable, begins once the contract between the seller and you, the buyer, is formed and ends at the end of 14 calendar days after that date. Under normal circumstances, premium features requiring the payment of Membership Fees on Our Site are made available immediately upon Our confirmation of your order for them. As set out in sub-Clause 5.7, by expressly requesting this, you waive your right to the cooling-off period and may not cancel the contract merely because you have changed your mind.
If you terminate a User Site and/or your Account, your User Site(s) will be taken down immediately and you will be re-billed for the remainder of the minimum contract period of one year, at the end of which re-billing will automatically stop.
All payments for Membership Fees due under these Terms and Conditions must be made using a valid debit or credit card via Our chosen payment partner, Stripe. Payments made via stripe are subject to stripe’s own terms and conditions of service and We make no representations or warranties with respect to their services.
Any and all monies are due for payment on completion of the order or on the dates, or intervals specified in that order as may be appropriate unless alternative arrangements are agreed between the You and Us.
Interest will be charged on all outstanding sums on a daily basis, at 1% above the base rate of the Bank of Scotland obtaining at the time.
Services, Pricing & Availability
Whilst every effort has been made to ensure that all descriptions of Services available from Us correspond to the actual Services, We are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether.
Where appropriate, you may be required to select the required package Services.
We do not represent or warrant that such Services will be available. Availability indications are not provided on Our Site.
All pricing information on Our Site is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
In the event that prices are changed during the period between an order being placed for Services and We are processing that order and taking payment, provision of Services shall commence as per your order and you will be charged the original price.
All prices on Our Site do not include VAT. Our VAT number is 360199592.
Provision of Services and Termination
Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.
Provision of all Services shall be subject to the Terms and Conditions pertaining directly to those Services.
In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake. We will ensure that any necessary corrections to the Services provided are made within 7 working days.
We reserve the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 7. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
Any use or enjoyment that you may have already derived from the Service;
Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at Our expense.
Such discretion to be exercised only within the confines of the law.
You may cancel Our Services [at any time/ insert period of notice], however subject to Clauses 7.6, 7.7, 7.8, 22.2 & 23 We cannot offer any refunds and you will continue to have access to the Services up until the renewal or expiry date, as applicable, whereupon access to the Services shall terminate.
You may terminate your Membership at any time if We have informed you of a forthcoming material change the Service(s). If the change is set to take effect or apply to you before the expiry date of your Membership, We will issue you with a pro-rated refund equal to the remaining time left in that Membership. If the change will not take effect or apply to you until the expiry of your current Membership, the Membership will end at the end of that Membership period and you will continue to have access to the Service(s) until that date.
If We inform you of an error in the price or description of your Membership or the Service(s) and you wish to end the Membership as a result, you may end it immediately. If you end the Contract for this reason, We will issue you with a full or partial refund.
If an event outside of Our reasonable control occurs [and continues for more than 14 days], you may end the Contract immediately. See sub-Clause 23 for more information.
You also have a legal right to end the Membership at any time if We are in breach of it. You may also be entitled to a full or partial refund.
If you wish to exercise your right to cancel under this Clause 7, you may inform Us of your cancellation in any way you wish, [however for your convenience We offer a cancellation form on Our Site <<insert link>> and will include [a link to]]. Cancellation by email or by post is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:
Telephone: <<insert telephone number>>;
Email: <<insert email address>>;
Post: <<insert address>>;
In each case, providing Us with your name, address, email address, telephone number, and Membership ID.
Refunds under this Clause 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.
Refunds under this Clause 7 will be made using the same payment method that you used when purchasing your Membership.
Intellectual Property Rights
With the exception of the content of Blogs and Posts (see Clause 9), all Content on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including the content of Blogs and Posts) is protected by applicable United Kingdom and international intellectual property laws and treaties.
Subject to the license granted to Us under sub-Clause 8.1, Users retain the ownership of copyright and other intellectual property rights subsisting in the content of their Blogs, Posts, and Comments (unless any part of that content is owned by a third party who has given their express permission for their material to be used).
For personal use (including research and private study) only, you may:
Access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
Download Our Site (or any part of it) for caching;
Print one copy of any page from Our Site;
Download, copy, clip, print, or otherwise save extracts from pages on Our Site
Save pages from Our Site for later and/or offline viewing; and
View and use other Users’ Blogs, Posts, and Comments in accordance with Clause 10.2.
You may not use any Content (including Blogs, Posts, and Comments) downloaded, copied, clipped, printed, or otherwise saved from Our Site for commercial purposes without first obtaining a license to do so from Us, our licensors, or from the relevant User, as appropriate. This does not prohibit the normal access, viewing, and use of Our Site for general information purposes whether by business users or consumers.
You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.
Subject to sub-Clauses 8.3, 8.4 and 8.7 and Clause 9 (governing Blogs, Posts, and Comments) you may not otherwise reproduce, copy, distribute, sell, rent, sub-license, store, or in any other manner re-use Content or any other material from Our Site unless given express written permission to do so. For further information, please contact Us at email@example.com.
Our status as the owner and author of the content on Our Site (or that of identified licensors or Users, as appropriate) must always be acknowledged.
Nothing in these Terms and Conditions limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering, in particular, the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
Blogs, Posts, and Comments
An Account is required if you wish to create a Blog, submit Posts, and/or Comment on other Users’ Blogs and Posts. Please refer to Clause 4 for more information.
You agree that you will be solely responsible for your Blog(s) and Posts and for any Comments you make anywhere on Our Site. Specifically, you agree, represent and warrant that you have the right to use the content that you submit and that your Blog(s), Posts, or Comments comply with Our Acceptable Usage Policy, detailed below in Clause 11.
You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 9.2. You will be responsible for any loss or damage suffered by Us as a result of such breach.
You (or your licensors, as appropriate) retain ownership of the content of your Blog(s), Posts and Comments, and all intellectual property rights subsisting therein. When you create a Blog, Post, or Comment you grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide license to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-license the content of your Blog, Post or Comment for the purposes of operating or promoting Our Site.
If you wish to remove a Blog or Post, you may do so by emailing us at firstname.lastname@example.org. The Blog or Post in question will be deleted from Our Site, however, due to the functionality of Our Site, any retweets, reblogs/ posts of your content will remain. Removing a Blog or Post does not revoke the license granted to Us to use that Blog or Post under sub-Clause 9.4. Please note that caching or references to your Blog or Post may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
If you wish to remove a Comment, you may do so by logging into your Gravatar account and removing the comment. The Comment in question will be removed. Removing a Comment will not revoke the license granted to Us to use that Comment under sub-Clause 9.4. Please note, however, that caching or references to your Comment may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
We may reject, reclassify, or remove any Blogs, Posts or Comments from Our Site where their content, in Our sole opinion, violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the Blog, Post or Comment in question should be removed as a result.
Intellectual Property Rights and Use of Other Users’ Blogs, Posts, and Comments
The content of Blogs, Posts, and Comments on Our Site and the copyright and other intellectual property rights subsisting therein, unless specifically labelled otherwise, belongs to or has been licensed by the User identified along with the Blog, Post, or Comment in question. All such content is protected by applicable United Kingdom and international intellectual property laws and treaties.
You may copy and share, reblog parts of other Users’ Posts and Comments within Our Site, provided that the original User is credited. Our system does this automatically. If you wish to re-use another User’s content in any other way, you must contact the User directly and obtain their express permission to do so.
Nothing in these Terms and Conditions limits or excludes the fair dealing provisions of Chapter III of the Copyright, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering, in particular, the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
Acceptable Usage Policy
You may only use Our Site (including, but not limited to, the creation of Blogs, Posts, and Comments) in a manner that is lawful and that complies with the provisions of this Clause 11. Specifically:
you must ensure that you comply fully with any and all applicable local, national, and international laws and/or regulations;
you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
When creating Blogs, Posts, or Comments (or communicating in any other way using Our Site), you must not post, communicate, or otherwise do anything that:
is sexually explicit;
is obscene, deliberately offensive, hateful, or otherwise inflammatory;
promotes or assists in any form of unlawful activity;
discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
is calculated or is otherwise likely to deceive;
infringes any data protection or privacy laws;
is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 11.2);
implies any form of affiliation with Us where none exists;
infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks, and database rights) of any other party; or
is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
We reserve the right to suspend or terminate your Account and/or your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
remove any content submitted by you that violates this Acceptable Usage Policy;
issue you with a written warning;
take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
take further legal action against you as appropriate;
disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
any other actions that We deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
Links to Our Site
You may link to Our Site provided that:
you do so in a fair and legal manner;
you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
you do not use any logos or trademarks displayed on Our Site without Our express written permission; and
you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
You may not link to Our Site from any other site the content of which contains material that:
is sexually explicit;
is obscene, deliberately offensive, hateful, or otherwise inflammatory;
promotes or assists in any form of unlawful activity;
discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
is calculated or is otherwise likely to deceive another person;
infringes any data protection or privacy laws;
is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.4);
implies any form of affiliation with Us where none exists;
infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, and database rights) of any other party; or
is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
The content restrictions do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 9.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.
Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
We may feature advertising on Our Site and We reserve the right to display advertising on your Blog.
You agree that you will not attempt to remove or hide any advertising using HTML/CSS or by any other method.
We are not responsible for the content of any advertising on Our Site. Each advertiser is responsible for the content of their own advertising material. We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.
Disclaimers and Legal Rights
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.
Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, as a consumer you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any Blogs, Posts, or Comments submitted by Users. Any such opinions, views, or values are those of the relevant User, and do not reflect Our opinions, views, or values in any way.
To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, delict/tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (whether that Content is provided by Us or contained in Blogs, Posts, or Comments created by Users) included on Our Site.
To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (including Blogs, Posts, or Comments created by Users) included on Our Site.
If you are a consumer, We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the “Contract”) or as a result of Our negligence. Loss or Damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
Our Site is intended for non-commercial use only. If you are a business user, We accept no liability whether in contract or in tort/ delict (including negligence), breach of statutory duty or otherwise, for loss of profits, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware, however, subject to sub-Clause 16.7, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial-of-service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any content (including any provided in Blogs, Posts, or Comments) from it) or any other site referred to on Our Site.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Viruses, Malware, and Security
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware including, but not limited to, the scanning of all Content uploaded to Our Site by Users for viruses and malware.
You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorized access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial-of-service attack, or by any other means.
By breaching the provisions of sub-Clauses 17.3 to 17.5 you may be committing a criminal offense under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach and, where applicable, your Account will be suspended and/or deleted.
Data Protection and Cookies
Communications from Us
If you have an Account, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, and changes to your Account.
For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at email@example.com.
Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Legal Rights and Disclaimers
We make no warranty or representation that Our Site or the Service(s) will be compatible with all systems, or that it will be secure.
Save for the discretionary screening and approval of Content as detailed in Clause 23.3 We shall have no responsibility for any actions taken or any Content posted by any Users.
Whilst reasonable endeavours have been made to ensure that all information provided on Our Site will be accurate and up to date, We make no warranty or representation that this is the case. We make no guarantee of any specific results from the use of our services.
No part of Our Site is intended to constitute advice and the Content of Our Site should not be relied upon when making any decisions or taking any action of any kind.
We make no representation or warranty that any part of Our Site is suitable for use in commercial situations or that it constitutes accurate data and/or advice on which business decisions can be based.
Whilst We exercise all reasonable skill and care to ensure that Our Site is secure and free of errors, viruses, and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
Availability of Our Site and Modifications
We accept no liability for any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions, and state-mandated censorship.
We reserve the right to alter, suspend or discontinue any part (or the whole of) Our Site including, but not limited to, the Content and Services available. Where anything you have paid for is made unavailable and you are entitled to a refund as a result, We will inform you of the refund due and it will be paid within 14 days using the same method originally used by you. These Terms and Conditions shall continue to apply to any modified version of Our Site unless it is expressly stated otherwise.
We do not screen or pre-approve any Content submitted for publication (although you acknowledge that We may do so if We wish), however on notification from Users We may examine Content, and such Content may be edited and/or taken down.
We may edit your Content to comply with the provisions of Clause 11 without prior consultation. In cases of severe breaches of the provisions of Clause 11, your Content may be taken down and your Account may be suspended or terminated. You will not be informed in writing of the reasons for such alterations or takedowns.
Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual, or preparations for war), epidemic or pandemic (natural or man-made), natural disaster or any other event that is beyond Our reasonable control.
If any event described under this Clause 23 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
We will inform you as soon as is reasonably possible;
We will take all reasonable steps to minimise the delay;
To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability as necessary;
If the event outside of Our control continues for more than 14 days We will cancel the Membership and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 calendar days of the date on which the Membership is cancelled and will be made using the same payment method that you used when purchasing your Service(s);
If an event outside of Our control occurs [and continues for more than 14 days] and you wish to cancel the as a result, you may do so as described in sub-Clause 7.8.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, Scots law.
If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the Scottish courts.